Notify clients by SMS when appointments are rescheduled or canceled

When an appointment status changes in Bokun, send an automated text message from WhatsApp Business so the client is immediately updated.

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See all Bokun + WhatsApp Business integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Bokun Explore Bokun →

Triggers

New booking made

Fires when a new booking or appointment is made in Bokun.

Booking rescheduled or canceled

Fires when a booking in Bokun is changed or canceled.

New customer

Fires when a new customer books for the first time in Bokun.

Actions

Create a booking

Creates a new booking or appointment in Bokun.

Cancel or reschedule a booking

Cancels or moves a booking in Bokun.

Create or update a customer

Creates or updates a customer record in Bokun.

Add the booking to a calendar

Adds a booking from Bokun to a connected calendar.

WhatsApp Business Explore WhatsApp Business →

Triggers

New inbound SMS

Fires when a new text message is received in WhatsApp Business.

New call

Fires when a new call comes in or out through WhatsApp Business.

Missed call

Fires when a call is missed in WhatsApp Business.

Call recording ready

Fires when a call recording finishes processing in WhatsApp Business.

Actions

Send an SMS or MMS

Sends a text message through WhatsApp Business.

Place an outbound call

Starts an outbound call via WhatsApp Business.

Create or update a contact

Creates or updates a contact in WhatsApp Business.

Send a voice message

Sends a recorded voice message via WhatsApp Business.

Send text confirmation for new client appointments When a customer makes a new booking in Bokun, automatically send a personalized SMS confirmation from WhatsApp Business to reduce no-shows. See details

Create customer profiles from incoming phone calls When a new call or text arrives in WhatsApp Business, automatically create or update a customer record in Bokun so scheduling details are ready to go. See details

See all Bokun + WhatsApp Business integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Notify clients by SMS when appointments are rescheduled or canceled” between Bokun and WhatsApp Business?

Yes — describe it in the box above and Knit's Integrations Agent researches Bokun and WhatsApp Business's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can I send text message confirmations when an appointment is booked?

Yes, whenever a client completes a booking in Bokun, an automated SMS notification can be sent via WhatsApp Business instantly.

What happens if a call is missed while managing client schedules?

You can set up a workflow where a missed call in WhatsApp Business creates or updates a customer record in Bokun to follow up and schedule a call back.