Create customer bookings directly from chatbot conversations

When a lead is captured in chat by Cassidy, automatically create a booking in BookingLive to reserve a consultation slot without agent intervention.

Try:

See all BookingLive + Cassidy integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

BookingLive Explore BookingLive →

Triggers

New booking made

Fires when a new booking or appointment is made in BookingLive.

Booking rescheduled or canceled

Fires when a booking in BookingLive is changed or canceled.

New customer

Fires when a new customer books for the first time in BookingLive.

Actions

Create a booking

Creates a new booking or appointment in BookingLive.

Cancel or reschedule a booking

Cancels or moves a booking in BookingLive.

Create or update a customer

Creates or updates a customer record in BookingLive.

Add the booking to a calendar

Adds a booking from BookingLive to a connected calendar.

Cassidy Explore Cassidy →

Triggers

New conversation started

Fires when a new chat or conversation begins in Cassidy.

Lead captured in chat

Fires when Cassidy captures a lead during a conversation.

Conversation handed off

Fires when Cassidy escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Cassidy.

Generate an answer

Asks Cassidy a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Cassidy to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Cassidy conversation.

Send confirmation messages in chat after new bookings When a new booking is made in BookingLive, automatically send a message in Cassidy to confirm appointment details with the visitor. See details

Create customer records when chat support is handed off When a conversation is handed off in Cassidy, automatically create or update a customer record in BookingLive to prepare for their upcoming meeting. See details

See all BookingLive + Cassidy integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create customer bookings directly from chatbot conversations” between BookingLive and Cassidy?

Yes — describe it in the box above and Knit's Integrations Agent researches BookingLive and Cassidy's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How do AI chatbots work with online booking systems?

Integrating Cassidy with BookingLive allows virtual assistants to engage website leads and immediately book calendar slots or register customer details.

Can a chatbot follow up with users after they book an appointment?

Yes, when a booking is made in BookingLive, Cassidy can send a follow-up chat message with confirmation details.