Provision user group access upon ticket resolution

When an access request ticket status changes in BOSSDesk, automatically add the user to the appropriate group in Detectify.

Try:

See all BOSSDesk + Detectify integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

BOSSDesk Explore BOSSDesk →

Triggers

New ticket created

Fires when a new support ticket is created in BOSSDesk.

Ticket status changed

Fires when a ticket's status changes in BOSSDesk.

Ticket assigned

Fires when a ticket in BOSSDesk is assigned to an agent.

SLA breached

Fires when a ticket in BOSSDesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in BOSSDesk.

Update ticket status

Updates a ticket's status in BOSSDesk.

Assign ticket

Assigns a ticket in BOSSDesk to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in BOSSDesk.

Detectify Explore Detectify →

Triggers

New user created

Fires when a new user account is created in Detectify.

User profile updated

Fires when an existing user's profile is updated in Detectify.

New security event

Fires when a new security or access event is logged in Detectify.

Actions

Create user

Creates a new user account in Detectify.

Add user to group

Adds a user to a group in Detectify.

Deactivate user

Deactivates a user's access in Detectify.

Assign role to user

Assigns a role or permission level to a user in Detectify.

Raise support tickets for critical security incidents When a new security event occurs in Detectify, automatically create a ticket in BOSSDesk so the IT team can investigate immediately. See details

Deactivate user accounts from offboarding tickets When an employee offboarding ticket is assigned in BOSSDesk, automatically deactivate that user account in Detectify to maintain security compliance. See details

See all BOSSDesk + Detectify integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Provision user group access upon ticket resolution” between BOSSDesk and Detectify?

Yes — describe it in the box above and Knit's Integrations Agent researches BOSSDesk and Detectify's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integrating identity management with a ticketing system streamline IT operations?

It ensures security events in Detectify create actionable tickets in BOSSDesk, while approved IT tickets in BOSSDesk automatically handle user provisioning and account deactivation in Detectify.

Can ticket status updates in BOSSDesk automatically change user permissions in Detectify?

Yes, resolving or updating support tickets in BOSSDesk can assign roles, add users to groups, or deactivate user accounts in Detectify.