Add billing comments when payments arrive

When a payment is received in InvoiceBerry, automatically add a ticket comment in Botsify to inform support staff that the account is paid.

Try:

See all Botsify + InvoiceBerry integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Botsify Explore Botsify →

Triggers

New ticket created

Fires when a new support ticket is created in Botsify.

Ticket status changed

Fires when a ticket's status changes in Botsify.

Ticket assigned

Fires when a ticket in Botsify is assigned to an agent.

SLA breached

Fires when a ticket in Botsify breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Botsify.

Update ticket status

Updates a ticket's status in Botsify.

Assign ticket

Assigns a ticket in Botsify to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Botsify.

InvoiceBerry Explore InvoiceBerry →

Triggers

New invoice created

Fires when a new invoice is created in InvoiceBerry.

Payment received

Fires when a payment is recorded in InvoiceBerry.

Invoice overdue

Fires when an invoice in InvoiceBerry passes its due date unpaid.

Expense recorded

Fires when a new expense is recorded in InvoiceBerry.

Actions

Create invoice

Creates a new invoice in InvoiceBerry.

Record payment

Records a payment against an invoice in InvoiceBerry.

Create expense

Creates a new expense entry in InvoiceBerry.

Sync customer record

Syncs a customer's billing record in InvoiceBerry.

Open support tickets for overdue accounts When an invoice becomes overdue in InvoiceBerry, automatically create a ticket in Botsify so finance agents can resolve the payment issue. See details

Invoice clients upon ticket resolution When a ticket status is changed in Botsify, automatically create an invoice in InvoiceBerry for billable technical services. See details

See all Botsify + InvoiceBerry integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Add billing comments when payments arrive” between Botsify and InvoiceBerry?

Yes — describe it in the box above and Knit's Integrations Agent researches Botsify and InvoiceBerry's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting InvoiceBerry and Botsify streamline billing support?

Support agents can see accounting updates directly in Botsify, while overdue invoices in InvoiceBerry can automatically create tickets for payment resolution.

Can resolving a support ticket initiate customer invoicing?

Yes, when a billable support ticket status changes in Botsify, an invoice can automatically be created in InvoiceBerry for the time spent.