Log file updates directly as support ticket comments

When a new log file is uploaded to Box, automatically add a ticket comment in Stonly so support agents can review the diagnostic details.

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See all Box + Stonly integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Box Explore Box →

Triggers

New file uploaded

Fires when a new file is uploaded to Box.

File shared

Fires when a file in Box is shared with someone new.

Folder updated

Fires when a folder's contents change in Box.

Actions

Upload file

Uploads a file to Box.

Create folder

Creates a new folder in Box.

Share file

Shares a file from Box with a link or user.

Stonly Explore Stonly →

Triggers

New ticket created

Fires when a new support ticket is created in Stonly.

Ticket status changed

Fires when a ticket's status changes in Stonly.

Ticket assigned

Fires when a ticket in Stonly is assigned to an agent.

SLA breached

Fires when a ticket in Stonly breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Stonly.

Update ticket status

Updates a ticket's status in Stonly.

Assign ticket

Assigns a ticket in Stonly to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Stonly.

Create support tickets when critical folders are updated When an urgent system audit folder is updated in Box, automatically create a high-priority ticket in Stonly for team investigation. See details

Set up storage folders when support tickets are created When a new ticket is created in Stonly, automatically create a dedicated investigation folder in Box to collect logs and screenshots. See details

See all Box + Stonly integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log file updates directly as support ticket comments” between Box and Stonly?

Yes — describe it in the box above and Knit's Integrations Agent researches Box and Stonly's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does combining Box and Stonly help customer support teams?

Support teams can automatically link support ticket attachments directly into Box folders or add ticket comments when new files are shared.

Can file uploads in Box automatically update ticket progress?

Yes, uploading resolution guides or logs into Box can automatically post comments or change statuses on related tickets in Stonly.