Brevo Charla

Brevo + Charla Integrations

Put Brevo + Charla to work with AI and enterprise-grade automation

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See the kind of workflows teams build with Brevo and Charla below — describe the exact one you want above and the Agent builds it on demand.

Brevo + Charla When a new chat starts in Charla, sync the visitor and conversation details to Brevo.
Add captured chat leads to an email subscriber list When a visitor provides their contact info during a conversation in Charla, automatically add them as a subscriber in Brevo. See details
Send confirmation emails after chat handoffs When a chatbot conversation in Charla is handed off to a live agent, send a transactional email via Brevo to keep the customer informed. See details
Message contacts when they click a marketing email When a subscriber clicks a link in an email campaign from Brevo, automatically send them a personalized chat message in Charla. See details

Browse the full workflow library →

Looking to achieve something else with Brevo and Charla?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for Brevo and Charla

Everything Brevo and Charla can do inside a workflow — the triggers that start one and the actions that run when it fires.

Brevo Explore Brevo →

Brevo is a customer relationship platform that offers email marketing, transactional SMS messaging, landing pages, and marketing automation tools.

Triggers
New Campaign Status

Triggers when the status of a Brevo campaign is updated.

Link Clicked

Triggers when a Brevo contact clicks on any link in a Brevo email campaign.

Company Added

Triggers when a company is created in Brevo.

Company Updated

Triggers when a company is updated in Brevo.

Contact Added

Triggers when a Brevo contact is added.

Contact Subscribed to Specific List(s)

Triggers when a Brevo contact is subscribed to specific list(s).

Actions
(Deprecated) Add or Update Contact

This action is deprecated, use "Contact Create or Update" instead. Adds or updates a contact.

Add or Update Company

Create a new company or update an existing one in Brevo.

Delete Company

Deletes the selected company in Brevo using either its name or ID. If a company name is provided and multiple companies share the same name, the most recently created one will be deleted.

Find Company

Retrieve the details of a company in Brevo using either its name or ID as input. If a company name is provided and multiple companies share the same name, the most recently created one will be retrieved.

Contact Create or Update

Creates or updates a contact

Search Contact

Check if a contact exists in Brevo and fetch the contact details. Contact can be found by email, mobile phone number, Brevo contact ID, external ID, Whatsapp ID and landline number.

Charla Explore Charla →

Charla is an AI-powered conversational chatbot platform designed to automate customer support interactions and generate leads on websites.

Triggers
New Chat Started

Triggers when the visitor send his first message in the conversation.

New Pre-Chat Form Submitted

Triggers when the site visitor submits the prechat form (if enabled). The external id is automatically generated when you initially configure the form fields of the chatform.

Actions
Delete Article

Delete an existing article by id.

Create Article

Create a new article. The article will be automatically used for chatbot training based on the AI Chatbot settings and the types of articles configured for training.

Create Contact

Creates a new contact with details

Update Article

Update an existing article. The article will be automatically used for chatbot training based on the AI Chatbot settings and the types of articles configured for training.

Update Contact

Update an existing contact

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Customer Stories

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Huynh H
Developer, Multiplier
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
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Jayesh
Co-Founder, Scrut
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
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Poorvi
Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
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Aditya
Product Lead, RazorpayXPayroll
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
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Rohit Singh
GM, Payoneer Workforce Management

#1 in Ease of Integrations

4.9 out of 5 stars

4.9 out of 5 stars on G2

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FAQ

Common questions about Brevo + Charla

Is there a pre-built Brevo + Charla automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Brevo and Charla's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built Brevo or Charla connector?

No. The Agent works whether or not Brevo or Charla already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Charla with Brevo help grow my email list?

When prospective customers share their details with your chatbot in Charla, their contact information is automatically added to subscriber lists in Brevo.

Can marketing email activity prompt messages in Charla?

Yes, when subscribers open or click specific links in Brevo, you can automatically send a follow-up chat message through Charla.

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