Add comments to candidate support tickets when candidate applies

When a new candidate applies in BrightMove, automatically create or update a recruitment ticket in Intercom to assign a team reviewer.

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See all BrightMove + Intercom integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

BrightMove Explore BrightMove →

Triggers

New candidate applied

Fires when a new candidate applies to a job in BrightMove.

Candidate stage changed

Fires when a candidate moves to a new pipeline stage in BrightMove.

Interview scheduled

Fires when an interview is scheduled in BrightMove.

Offer extended

Fires when an offer is extended to a candidate in BrightMove.

Actions

Create candidate

Creates a new candidate record in BrightMove.

Update candidate stage

Moves a candidate to a new pipeline stage in BrightMove.

Schedule interview

Schedules an interview for a candidate in BrightMove.

Send offer letter

Sends an offer letter to a candidate via BrightMove.

Intercom Explore Intercom →

Triggers

New ticket created

Fires when a new support ticket is created in Intercom.

Ticket status changed

Fires when a ticket's status changes in Intercom.

Ticket assigned

Fires when a ticket in Intercom is assigned to an agent.

SLA breached

Fires when a ticket in Intercom breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Intercom.

Update ticket status

Updates a ticket's status in Intercom.

Assign ticket

Assigns a ticket in Intercom to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Intercom.

Create IT provisioning tickets when an offer is extended When an offer is extended in BrightMove, automatically create an IT setup ticket in Intercom to prepare equipment for the incoming hire. See details

Advance candidate recruitment stage when provisioning ticket closes When an onboarding support ticket status changes to completed in Intercom, automatically update the candidate stage in BrightMove to ready for day one. See details

See all BrightMove + Intercom integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Add comments to candidate support tickets when candidate applies” between BrightMove and Intercom?

Yes — describe it in the box above and Knit's Integrations Agent researches BrightMove and Intercom's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting BrightMove with Intercom help internal operations?

It automatically creates helpdesk or IT provisioning tickets in Intercom when candidates reach key stages in BrightMove, like interview preparation or offer extensions.

Can ticket updates in Intercom change candidate stages in BrightMove?

Yes, resolving or closing background check or IT provisioning tickets in Intercom can automatically advance candidate recruitment stages in BrightMove.