Log activity in CRM when customer tickets are created
When a new ticket is created in Gorgias, automatically log activity in Brij so account managers stay informed of open customer issues.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Brij Explore Brij →
TriggersFires when a new lead or contact is created in Brij.
Fires when a deal moves to a new stage in Brij.
Fires when a deal is marked won in Brij.
Fires when a field on a contact changes in Brij.
Creates or updates a contact in Brij.
Creates a new deal in Brij.
Moves a deal to a new stage in Brij.
Logs a call, email, or note against a record in Brij.
Gorgias Explore Gorgias →
TriggersFires when a new support ticket is created in Gorgias.
Fires when a ticket's status changes in Gorgias.
Fires when a ticket in Gorgias is assigned to an agent.
Fires when a ticket in Gorgias breaches its response SLA.
Creates a new ticket in Gorgias.
Updates a ticket's status in Gorgias.
Assigns a ticket in Gorgias to an agent.
Posts an internal or public comment on a ticket in Gorgias.
More Brij + Gorgias workflows
Open onboarding support tickets for newly closed deals
When a deal is won in Brij, automatically create a ticket in Gorgias so support engineers can initiate customer onboarding.
See details
Update deal stages when critical support SLAs are breached
If an SLA is breached in Gorgias, automatically update the deal stage in Brij to alert sales leaders of potential account risks.
See details
See all Brij + Gorgias integrations → · Browse the full workflow library →
Common questions
Can Knit build “Log activity in CRM when customer tickets are created” between Brij and Gorgias?
Yes — describe it in the box above and Knit's Integrations Agent researches Brij and Gorgias's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What business advantages come from linking Brij and Gorgias?
It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.
Can closing a deal automatically generate a ticket for customer success?
Yes, marking a deal as won in Brij can automatically generate a ticket in Gorgias for implementation support.