When new review by field in Brilliant Directories, sync it to InsertChat.

When a new review matching field criteria is posted in Brilliant Directories, send a chat notification via InsertChat.

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See all Brilliant Directories + InsertChat integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Brilliant Directories Explore Brilliant Directories →

Triggers

Page published

Fires when a new page or post is published on Brilliant Directories.

Form submitted

Fires when a form on Brilliant Directories is submitted.

CMS item updated

Fires when a CMS item is updated on Brilliant Directories.

Actions

Publish page

Publishes or updates a page on Brilliant Directories.

Create CMS item

Creates a new CMS item on Brilliant Directories.

Update content

Updates existing content on Brilliant Directories.

InsertChat Explore InsertChat →

Triggers

New conversation started

Fires when a new chat or conversation begins in InsertChat.

Lead captured in chat

Fires when InsertChat captures a lead during a conversation.

Conversation handed off

Fires when InsertChat escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through InsertChat.

Generate an answer

Asks InsertChat a question against its knowledge base and returns the answer.

Summarize a conversation

Uses InsertChat to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an InsertChat conversation.

Create CMS items from captured chat leads When a new lead is captured in chat via InsertChat, automatically create a CMS item in Brilliant Directories to store the contact record on your website database. See details

Send automated messages when web forms are submitted When a form is submitted in Brilliant Directories, automatically prompt InsertChat to send a personalized chat message back to the user. See details

Summarize handoff conversations into website CMS entries When a chatbot conversation is handed off to a live agent in InsertChat, automatically summarize the conversation and create a CMS item in Brilliant Directories for internal logging. See details

See all Brilliant Directories + InsertChat integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “When new review by field in Brilliant Directories, sync it to InsertChat.” between Brilliant Directories and InsertChat?

Yes — describe it in the box above and Knit's Integrations Agent researches Brilliant Directories and InsertChat's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting InsertChat with Brilliant Directories benefit my website?

Linking InsertChat and Brilliant Directories ensures leads captured through chat widgets are automatically converted into CMS items or form submissions for seamless team follow-up.

Can web form submissions initiate chatbot follow-ups?

Yes, when visitors submit forms or update content in Brilliant Directories, automated workflows can prompt InsertChat to generate answers or send welcoming messages.