Convert website forms into support tickets

When a contact or support form is submitted in Brilliant Directories, automatically create a structured ticket in tawk.to for agent assignment.

Try:

See all Brilliant Directories + tawk.to integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Brilliant Directories Explore Brilliant Directories →

Triggers

Page published

Fires when a new page or post is published on Brilliant Directories.

Form submitted

Fires when a form on Brilliant Directories is submitted.

CMS item updated

Fires when a CMS item is updated on Brilliant Directories.

Actions

Publish page

Publishes or updates a page on Brilliant Directories.

Create CMS item

Creates a new CMS item on Brilliant Directories.

Update content

Updates existing content on Brilliant Directories.

tawk.to Explore tawk.to →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in tawk.to.

Ticket status changed

Fires when a ticket's status changes in tawk.to.

Ticket assigned

Fires when a ticket in tawk.to is assigned to an agent.

SLA breached

Fires when a ticket in tawk.to breaches its response SLA.

Actions

Create ticket

Creates a new ticket in tawk.to.

Update ticket status

Updates a ticket's status in tawk.to.

Assign ticket

Assigns a ticket in tawk.to to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in tawk.to.

Publish service advisories when tickets escalate When a high-priority ticket is created in tawk.to, automatically publish a status page update in Brilliant Directories to notify website visitors. See details

Update help center content from ticket resolutions When a ticket status changes to resolved in tawk.to, automatically update the corresponding support content item in Brilliant Directories with recent details. See details

See all Brilliant Directories + tawk.to integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Convert website forms into support tickets” between Brilliant Directories and tawk.to?

Yes — describe it in the box above and Knit's Integrations Agent researches Brilliant Directories and tawk.to's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting CMS forms to a ticketing tool improve customer support?

Web form submissions instantly generate structured support tickets, ensuring inquiries are routed and assigned without delay.

Can knowledge base updates in a CMS reflect recent tickets?

Yes, resolving common tickets or updating ticket details can automatically create or update content across site help pages.