Turn public social mentions into support tickets
When a user posts a new mention or comment on Buffer, automatically create a new ticket in Helpjuice so support teams can respond quickly.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Buffer Explore Buffer →
TriggersFires when a scheduled post goes live in Buffer.
Fires when a post fails to publish in Buffer.
Fires when your brand is mentioned or a post gets a comment in Buffer.
Creates a post in Buffer or adds it to the schedule.
Adds a post to the publishing queue in Buffer.
Posts a reply to a comment in Buffer.
Helpjuice Explore Helpjuice →
TriggersFires when a new support ticket is created in Helpjuice.
Fires when a ticket's status changes in Helpjuice.
Fires when a ticket in Helpjuice is assigned to an agent.
Fires when a ticket in Helpjuice breaches its response SLA.
Creates a new ticket in Helpjuice.
Updates a ticket's status in Helpjuice.
Assigns a ticket in Helpjuice to an agent.
Posts an internal or public comment on a ticket in Helpjuice.
More Buffer + Helpjuice workflows
Queue social updates when support tickets reveal widespread issues
When an SLA is breached on critical tickets in Helpjuice, automatically add a post to the queue in Buffer to update followers on service status.
See details
Reply to customer social comments when ticket status changes
When a ticket status is marked as resolved in Helpjuice, automatically publish a reply to the original social comment in Buffer.
See details
See all Buffer + Helpjuice integrations → · Browse the full workflow library →
Common questions
Can Knit build “Turn public social mentions into support tickets” between Buffer and Helpjuice?
Yes — describe it in the box above and Knit's Integrations Agent researches Buffer and Helpjuice's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect Buffer with Helpjuice for customer service?
It allows customer service teams to catch brand mentions or complaints on Buffer and automatically route them to Helpjuice so no customer question is missed.
Can support agents reply to social comments directly from ticketing?
When ticket updates occur in Helpjuice, automated rules can queue or post responses on Buffer, keeping communications synchronized across platforms.