Calldacity + Gorgias Integrations
Put Calldacity + Gorgias to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Calldacity and Gorgias
See the kind of workflows teams build with Calldacity and Gorgias below — describe the exact one you want above and the Agent builds it on demand.
Calldacity + Gorgias
When a call is completed in Calldacity, create or update a customer ticket in Gorgias.
Turn flagged messages into support tickets
When a message is flagged or reacted to in Calldacity, automatically create a new ticket in Gorgias with the original message content attached.
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Post ticket status updates back to the channel
When a ticket's status changes in Gorgias, send an update to the original channel or thread in Calldacity so the requester stays in the loop.
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Escalate urgent channel mentions into priority tickets
When your team is mentioned in an urgent message in Calldacity, create a high-priority ticket in Gorgias so nothing slips through chat.
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Browse the full workflow library →
Looking to achieve something else with Calldacity and Gorgias?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Calldacity and Gorgias
Everything Calldacity and Gorgias can do inside a workflow — the triggers that start one and the actions that run when it fires.
Calldacity Explore Calldacity →
A cloud business phone system that provides automated call routing, virtual phone lines, and voice message management.
TriggersTriggers when a new call with recording and transcript is available.
Triggers when a call ends using CDR subscriptions. Office Managers, Resellers, and Super Users can monitor calls for specific users or all users in their domain.
Triggers when a call is missed using CDR subscriptions. Filters for calls where the terminating URI is "SpeakAccount" or "VMail", or where the call was not answered. Office Managers, Resellers, and Super Users can monitor calls for specific users or all users in their domain.
Triggers when a new voicemail is received using voicemail subscriptions. Office Managers, Resellers, and Super Users can monitor voicemails for specific users or all users in their domain.
Triggers when a new SMS is received using message subscriptions. Filters for inbound messages (direction: "orig"). Office Managers, Resellers, and Super Users can monitor messages for specific users or all users in their domain.
Triggers when an SMS is sent using message subscriptions. Filters for outbound messages (direction: "term"). Office Managers, Resellers, and Super Users can monitor messages for specific users or all users in their domain.
Creates a new user.
Deletes an existing user.
Sends an SMS message.
Updates a user with the given parameters.
Gorgias Explore Gorgias →
An e-commerce helpdesk platform that unifies customer support channels into a single dashboard for online merchants.
Knit's Integrations Agent builds Gorgias's triggers and actions on demand — describe the automation in plain English and it writes and runs real code against Gorgias's API.
Other Communication apps on Knit
Explore more Communication integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
3veta
3veta is a communication platform designed for consultants and service providers to manage video meetings, scheduling, and payments.
Acquire
A unified customer engagement software that provides live chat, co-browsing, video calls, and messaging tools for support teams.
AnswerFirst
AnswerFirst is a professional answering service and virtual receptionist platform that provides round-the-clock call handling and message dispatch.
B2Chat
B2Chat is a multi-channel messaging platform that consolidates customer conversations from live chat and instant messaging into one platform.
Bundeling
A private communication and networking platform that connects members within communities, sports clubs, and business organizations.
Carbon Voice
Carbon Voice is a voice messaging and team communication app designed for sending asynchronous voice notes and text messages.
Chatra
A live chat and messaging software designed for businesses to communicate with website visitors and customers.
Clearstream
A texting platform designed for churches and non-profits to send SMS communications, announcements, and guest follow-ups.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Calldacity + Gorgias
Is there a pre-built Calldacity + Gorgias automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Calldacity and Gorgias's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Calldacity or Gorgias connector?
No. The Agent works whether or not Calldacity or Gorgias already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Messaging + Ticketing automation?
Creating a ticket in Gorgias from a flagged or reacted-to message in Calldacity, with the original message content carried over automatically.
Can ticket status updates post back into the original channel?
Yes — the Agent can post a status update back into the Calldacity channel or thread when the linked ticket's status changes in Gorgias.