Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in CallSwitch One, automatically log the activity on the contact's record in Capsule.

Try:

See all Capsule + CallSwitch One integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Capsule Explore Capsule →

Triggers

New lead created

Fires when a new lead or contact is created in Capsule.

Deal stage changed

Fires when a deal moves to a new stage in Capsule.

Deal won

Fires when a deal is marked won in Capsule.

Contact updated

Fires when a field on a contact changes in Capsule.

Actions

Create or update contact

Creates or updates a contact in Capsule.

Create deal

Creates a new deal in Capsule.

Update deal stage

Moves a deal to a new stage in Capsule.

Log activity

Logs a call, email, or note against a record in Capsule.

CallSwitch One Explore CallSwitch One →

Triggers

New inbound SMS

Fires when a new text message is received in CallSwitch One.

New call

Fires when a new call comes in or out through CallSwitch One.

Missed call

Fires when a call is missed in CallSwitch One.

Call recording ready

Fires when a call recording finishes processing in CallSwitch One.

Actions

Send an SMS or MMS

Sends a text message through CallSwitch One.

Place an outbound call

Starts an outbound call via CallSwitch One.

Create or update a contact

Creates or updates a contact in CallSwitch One.

Send a voice message

Sends a recorded voice message via CallSwitch One.

Send text messages to newly created leads When a new lead is created in Capsule, automatically send a welcome SMS via CallSwitch One to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in Capsule, send an automated SMS via CallSwitch One to confirm details with the client. See details

See all Capsule + CallSwitch One integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between Capsule and CallSwitch One?

Yes — describe it in the box above and Knit's Integrations Agent researches Capsule and CallSwitch One's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Capsule and CallSwitch One help track phone communications?

Inbound calls, text messages, and missed calls handled in CallSwitch One can automatically log activities or update lead profiles directly inside Capsule.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in Capsule can prompt CallSwitch One to send an automated SMS confirmation or message to the client.