Turn social media feedback into engineering issues

When a customer leaves a comment or mention in Facebook Pages, automatically create an issue in ChangeTower so your engineering team can track bug reports.

Try:

See all ChangeTower + Facebook Pages integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

ChangeTower Explore ChangeTower →

Triggers

New alert

Fires when a monitor or check in ChangeTower raises an alert.

New or updated incident

Fires when an incident is opened or updated in ChangeTower.

Monitor state changed

Fires when a monitored site, service or alarm in ChangeTower changes state.

Actions

Create incident

Opens a new incident or alert in ChangeTower.

Acknowledge incident

Acknowledges an open incident in ChangeTower.

Resolve incident

Resolves an incident in ChangeTower.

Facebook Pages Explore Facebook Pages →

Triggers

New post published

Fires when a post goes live from Facebook Pages.

New mention or comment

Fires when your brand is mentioned or a post gets a comment in Facebook Pages.

New tracked post found

Fires when Facebook Pages finds a new post, mention or creator matching what you track.

Actions

Create or schedule a post

Creates a post in Facebook Pages or adds it to the schedule.

Reply to a comment

Posts a reply to a comment in Facebook Pages.

Add to a list

Adds a creator, account or post to a list or campaign in Facebook Pages.

Announce new software deployments on social media When a successful code deployment is tracked in ChangeTower, automatically queue a new status post in Facebook Pages to inform your audience. See details

Create technical tasks when social posts fail to publish When a post fails to publish in Facebook Pages, automatically create and assign an issue in ChangeTower so developers can investigate the error. See details

See all ChangeTower + Facebook Pages integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Turn social media feedback into engineering issues” between ChangeTower and Facebook Pages?

Yes — describe it in the box above and Knit's Integrations Agent researches ChangeTower and Facebook Pages's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How can ChangeTower help address social media comments from Facebook Pages?

When users post complaints or report bugs on social media in Facebook Pages, an issue is automatically created in ChangeTower so developers can investigate right away.

Can technical deployment events in ChangeTower send updates to Facebook Pages?

Yes, tracking a successful product release or deployment in ChangeTower can automatically queue or publish announcement posts on Facebook Pages.