Notify customers of an outage

When an incident is opened in ChangeTower, send a status text to affected customers through Twilio.

Try:

See all ChangeTower + Twilio integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

ChangeTower Explore ChangeTower →

Triggers

New alert

Fires when a monitor or check in ChangeTower raises an alert.

New or updated incident

Fires when an incident is opened or updated in ChangeTower.

Monitor state changed

Fires when a monitored site, service or alarm in ChangeTower changes state.

Actions

Create incident

Opens a new incident or alert in ChangeTower.

Acknowledge incident

Acknowledges an open incident in ChangeTower.

Resolve incident

Resolves an incident in ChangeTower.

Twilio Explore Twilio →

Triggers

New inbound SMS

Fires when a new text message is received in Twilio.

New call

Fires when a new call comes in or out through Twilio.

Missed call

Fires when a call is missed in Twilio.

Call recording ready

Fires when a call recording finishes processing in Twilio.

Actions

Send an SMS or MMS

Sends a text message through Twilio.

Place an outbound call

Starts an outbound call via Twilio.

Create or update a contact

Creates or updates a contact in Twilio.

Send a voice message

Sends a recorded voice message via Twilio.

Text the on-call engineer When ChangeTower raises a critical alert, send an SMS through Twilio to the on-call number. See details

Confirm when service is restored When an incident is resolved in ChangeTower, send an all-clear message through Twilio. See details

See all ChangeTower + Twilio integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Notify customers of an outage” between ChangeTower and Twilio?

Yes — describe it in the box above and Knit's Integrations Agent researches ChangeTower and Twilio's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why send monitoring alerts by SMS?

Chat and email are easy to miss out of hours. Sending critical ChangeTower alerts through Twilio gets them onto the on-call engineer's phone.

Can I limit texts to serious alerts?

Yes. Filter on severity or monitor name so only the alerts you choose from ChangeTower are sent through Twilio.