Send payment recovery emails for failed charges

When a payment fails in Chargebee, automatically send a transactional email via Brevo guiding the customer to update their payment details.

Try:

See all Chargebee + Brevo integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Chargebee Explore Chargebee →

Triggers

New customer

Fires when a new customer is created in Chargebee.

Subscription canceled

Fires when a subscription is canceled in Chargebee.

New invoice generated

Fires when a new invoice is generated in Chargebee.

Payment failed

Fires when a payment attempt fails in Chargebee.

Actions

Create customer

Creates a new customer in Chargebee.

Create subscription

Creates a new subscription in Chargebee.

Cancel subscription

Cancels an existing subscription in Chargebee.

Update customer

Updates a customer's billing details in Chargebee.

Brevo Explore Brevo →

Triggers

New subscriber added

Fires when a new subscriber is added in Brevo.

Subscriber unsubscribed

Fires when a contact unsubscribes in Brevo.

Email opened or clicked

Fires when a subscriber opens or clicks a campaign in Brevo.

Actions

Add or update a subscriber

Creates or updates a subscriber in Brevo.

Unsubscribe a contact

Unsubscribes a contact in Brevo.

Add a subscriber to a list

Adds a subscriber to a list or segment in Brevo.

Send a transactional email

Sends a one-off transactional email via Brevo.

Keep customer preference records up to date When a subscriber unsubscribes in Brevo, update their customer profile in Chargebee to align contact preferences across billing and marketing. See details

Enroll canceled subscribers in win-back campaigns When a subscription is canceled in Chargebee, automatically add the subscriber to a re-engagement list in Brevo. See details

See all Chargebee + Brevo integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send payment recovery emails for failed charges” between Chargebee and Brevo?

Yes — describe it in the box above and Knit's Integrations Agent researches Chargebee and Brevo's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Brevo and Chargebee help reduce subscriber churn?

When payment failures or subscription cancellations happen in Chargebee, automated workflows can immediately route customers into targeted re-engagement or recovery email sequences in Brevo.

Can subscriber preference updates in Brevo reflect in Chargebee?

Yes, when contacts unsubscribe or update preferences in Brevo, workflows can automatically update their customer profile in Chargebee to maintain consistent communication preferences.