Alert team members when new leads are captured in chat
When a new lead is captured by the chatbot in Chatbase, send a direct message in B2Chat to notify account reps instantly.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Chatbase Explore Chatbase →
TriggersFires when a new chat or conversation begins in Chatbase.
Fires when Chatbase captures a lead during a conversation.
Fires when Chatbase escalates a conversation to a human.
Sends a message to a user through Chatbase.
Asks Chatbase a question against its knowledge base and returns the answer.
Uses Chatbase to summarize a chat transcript.
Opens a support ticket from an Chatbase conversation.
B2Chat Explore B2Chat →
TriggersFires when a new message is posted to a channel in B2Chat.
Fires when a new channel is created in B2Chat.
Fires when your team or a keyword is mentioned in B2Chat.
Fires when a new file is shared in B2Chat.
Posts a message to a channel in B2Chat.
Sends a direct message to a specific person in B2Chat.
Reacts to a message in B2Chat.
Adds a user to a channel in B2Chat.
More Chatbase + B2Chat workflows
Post chat conversation summaries into team channels
When an AI conversation is handed off in Chatbase, generate a summary and send a channel message in B2Chat so human agents have full context.
See details
Generate AI answers when mentioned in team messages
When a user is mentioned in a message in B2Chat, send that input to Chatbase to automatically generate an answer.
See details
See all Chatbase + B2Chat integrations → · Browse the full workflow library →
Common questions
Can Knit build “Alert team members when new leads are captured in chat” between Chatbase and B2Chat?
Yes — describe it in the box above and Knit's Integrations Agent researches Chatbase and B2Chat's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does Chatbase notify human teams in B2Chat during chat handoffs?
When an AI chatbot hands off a conversation in Chatbase, a detailed message with conversation summaries is posted to a human team channel in B2Chat.
Can team channels prompt AI bots to generate quick answers?
Yes, when a new message or mention occurs in B2Chat, Chatbase can process the query and automatically generate an intelligent answer.