Generate tickets in secondary bots from captured leads
Whenever a lead is captured during a chat session in Chatbot Builder, automatically log a support or follow-up ticket inside ChatBot.com.
See all Chatbot Builder + ChatBot.com integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Chatbot Builder Explore Chatbot Builder →
TriggersFires when a new chat or conversation begins in Chatbot Builder.
Fires when Chatbot Builder captures a lead during a conversation.
Fires when Chatbot Builder escalates a conversation to a human.
Sends a message to a user through Chatbot Builder.
Asks Chatbot Builder a question against its knowledge base and returns the answer.
Uses Chatbot Builder to summarize a chat transcript.
Opens a support ticket from an Chatbot Builder conversation.
ChatBot.com Explore ChatBot.com →
TriggersFires when a new chat or conversation begins in ChatBot.com.
Fires when ChatBot.com captures a lead during a conversation.
Fires when ChatBot.com escalates a conversation to a human.
Sends a message to a user through ChatBot.com.
Asks ChatBot.com a question against its knowledge base and returns the answer.
Uses ChatBot.com to summarize a chat transcript.
Opens a support ticket from an ChatBot.com conversation.
More Chatbot Builder + ChatBot.com workflows
Transfer handoffs across chatbot platforms
When a sales conversation is handed off in Chatbot Builder, instantly pass the context to ChatBot.com by posting a preliminary message to continue support.
See details
Generate conversation summaries during secondary chat sessions
When a user starts a new conversation in ChatBot.com, prompt Chatbot Builder to generate and attach a concise summary of past interactions.
See details
See all Chatbot Builder + ChatBot.com integrations → · Browse the full workflow library →
Common questions
Can Knit build “Generate tickets in secondary bots from captured leads” between Chatbot Builder and ChatBot.com?
Yes — describe it in the box above and Knit's Integrations Agent researches Chatbot Builder and ChatBot.com's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect two separate AI chatbot platforms like Chatbot Builder and ChatBot.com?
Connecting Chatbot Builder and ChatBot.com allows you to route specialized queries, share conversation summaries, and hand off leads seamlessly between customer-facing and internal bots.
How do lead captures sync between Chatbot Builder and ChatBot.com?
When Chatbot Builder captures a lead during a live chat, it can pass that data to ChatBot.com to create follow-up tickets or generate complex automated responses.