Send chatbot updates when tickets are resolved

When a ticket status changes in FreeScout, send an automated follow-up message through ChatBot.com to keep the customer updated.

Try:

See all ChatBot.com + FreeScout integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

ChatBot.com Explore ChatBot.com →

Triggers

New conversation started

Fires when a new chat or conversation begins in ChatBot.com.

Lead captured in chat

Fires when ChatBot.com captures a lead during a conversation.

Conversation handed off

Fires when ChatBot.com escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through ChatBot.com.

Generate an answer

Asks ChatBot.com a question against its knowledge base and returns the answer.

Summarize a conversation

Uses ChatBot.com to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an ChatBot.com conversation.

FreeScout Explore FreeScout →

Triggers

New ticket created

Fires when a new support ticket is created in FreeScout.

Ticket status changed

Fires when a ticket's status changes in FreeScout.

Ticket assigned

Fires when a ticket in FreeScout is assigned to an agent.

SLA breached

Fires when a ticket in FreeScout breaches its response SLA.

Actions

Create ticket

Creates a new ticket in FreeScout.

Update ticket status

Updates a ticket's status in FreeScout.

Assign ticket

Assigns a ticket in FreeScout to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in FreeScout.

Convert unresolved bot chats into support tickets When a conversation is handed off in ChatBot.com, automatically create a detailed support ticket in FreeScout with a summary of the dialogue. See details

Summarize tickets when SLA thresholds are breached When an SLA is breached in FreeScout, automatically use ChatBot.com to generate a conversation summary and add a comment to the ticket. See details

See all ChatBot.com + FreeScout integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Send chatbot updates when tickets are resolved” between ChatBot.com and FreeScout?

Yes — describe it in the box above and Knit's Integrations Agent researches ChatBot.com and FreeScout's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integrating ChatBot.com with FreeScout improve support team efficiency?

Chatbots handle routine questions and automatically convert unresolved conversations into detailed support tickets, allowing agents to step in with full context.

Can updates on ticket status be sent back to the customer chatbot?

Yes, when a support ticket status changes in FreeScout, you can automatically send a message through ChatBot.com to notify the user.