Create customer records when chat support is handed off

When a conversation is handed off in ChatFly, automatically create or update a customer record in Launch27 to prepare for their upcoming meeting.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

ChatFly Explore ChatFly →

Triggers

New conversation started

Fires when a new chat or conversation begins in ChatFly.

Lead captured in chat

Fires when ChatFly captures a lead during a conversation.

Conversation handed off

Fires when ChatFly escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through ChatFly.

Generate an answer

Asks ChatFly a question against its knowledge base and returns the answer.

Summarize a conversation

Uses ChatFly to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an ChatFly conversation.

Launch27 Explore Launch27 →

Triggers

New booking made

Fires when a new booking or appointment is made in Launch27.

Booking rescheduled or canceled

Fires when a booking in Launch27 is changed or canceled.

New customer

Fires when a new customer books for the first time in Launch27.

Actions

Create a booking

Creates a new booking or appointment in Launch27.

Cancel or reschedule a booking

Cancels or moves a booking in Launch27.

Create or update a customer

Creates or updates a customer record in Launch27.

Add the booking to a calendar

Adds a booking from Launch27 to a connected calendar.

Create customer bookings directly from chatbot conversations When a lead is captured in chat by ChatFly, automatically create a booking in Launch27 to reserve a consultation slot without agent intervention. See details

Send confirmation messages in chat after new bookings When a new booking is made in Launch27, automatically send a message in ChatFly to confirm appointment details with the visitor. See details

See all ChatFly + Launch27 integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create customer records when chat support is handed off” between ChatFly and Launch27?

Yes — describe it in the box above and Knit's Integrations Agent researches ChatFly and Launch27's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How do AI chatbots work with online booking systems?

Integrating ChatFly with Launch27 allows virtual assistants to engage website leads and immediately book calendar slots or register customer details.

Can a chatbot follow up with users after they book an appointment?

Yes, when a booking is made in Launch27, ChatFly can send a follow-up chat message with confirmation details.