Send custom ecommerce updates when leads are captured in chat

When a lead is captured in Chatforma, execute a custom API request in ShipStation to update store profiles or store special buyer preferences.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Chatforma Explore Chatforma →

Triggers

New conversation started

Fires when a new chat or conversation begins in Chatforma.

Lead captured in chat

Fires when Chatforma captures a lead during a conversation.

Conversation handed off

Fires when Chatforma escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Chatforma.

Generate an answer

Asks Chatforma a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Chatforma to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Chatforma conversation.

ShipStation Explore ShipStation →

Triggers

New order

Fires when a new order or shipment is created in ShipStation.

Shipment status changed

Fires when a shipment is picked up, in transit or delivered in ShipStation.

New shipping label

Fires when a shipping label is created in ShipStation.

Actions

Create order

Creates a shipping or delivery order in ShipStation.

Create shipment

Creates a shipment and books the carrier in ShipStation.

Get tracking

Looks up the tracking status of a shipment in ShipStation.

Engage customers in chat when online shopping carts are abandoned When a shopper abandons their cart in ShipStation, prompt Chatforma to send a proactive message assisting them with checkout questions. See details

Congratulate affiliates via automated chat when commissions are earned When an affiliate commission is earned in ShipStation, send a personalized chat message through Chatforma to notify and encourage the partner. See details

See all Chatforma + ShipStation integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send custom ecommerce updates when leads are captured in chat” between Chatforma and ShipStation?

Yes — describe it in the box above and Knit's Integrations Agent researches Chatforma and ShipStation's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does Chatforma help recover abandoned carts from ShipStation?

When a customer abandons their cart in ShipStation, Chatforma can automatically deliver a personalized chat message or generated response to encourage purchase completion.

Can chatbot events in Chatforma initiate custom workflows in ShipStation?

Yes, capturing a high-value lead or handing off a conversation in Chatforma can execute custom API requests in ShipStation to update shop records.