Chatling + Freshdesk Integrations, Built by an AI Agent
Put Chatling + Freshdesk to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Chatling and Freshdesk
See the kind of workflows teams build with Chatling and Freshdesk below — describe the exact one you want above and the Agent builds it on demand.
Chatling + Freshdesk
When a new conversation is logged in Chatling, turn the chat history into a support ticket in Freshdesk.
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Convert unresolved bot chats into support tickets
When a conversation is handed off in Chatling, automatically create a detailed support ticket in Freshdesk with a summary of the dialogue.
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Summarize tickets when SLA thresholds are breached
When an SLA is breached in Freshdesk, automatically use Chatling to generate a conversation summary and add a comment to the ticket.
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Send chatbot updates when tickets are resolved
When a ticket status changes in Freshdesk, send an automated follow-up message through Chatling to keep the customer updated.
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Browse the full workflow library →
Looking to achieve something else with Chatling and Freshdesk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Chatling and Freshdesk
Everything Chatling and Freshdesk can do inside a workflow — the triggers that start one and the actions that run when it fires.
Chatling Explore Chatling →
Chatling is an AI chatbot builder that enables businesses to create automated customer support assistants trained on custom content.
TriggersTriggers when a new contact/lead is collected by the chatbot.
Triggers when a new conversation was started by a customer.
Send a message to the chatbot and receive a response from the AI
Freshdesk Explore Freshdesk →
Freshdesk is a cloud-based customer support platform featuring multichannel ticketing, self-service portals, and automated helpdesk workflows.
TriggersTriggers when there is a new ticket is created in Freshdesk.
Triggers when a new customer is created.
Triggers when a Note is added to a Ticket.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshdesk Support Ticket.
Allows you to create a Company entry in Freshdesk.
Creates a Forum under a Category.
Creates a Forum Category.
Create a new Forum Topic on Freshdesk Forums.
Create a ticket in Freshdesk for your domain.
Other AI Assistants & Chatbots apps on Knit
Explore more AI Assistants & Chatbots integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
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AI/ML
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Aira
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AirOps
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Allo
Allo is an AI assistant software that helps teams organize workspace knowledge, summarize information, and automate routine operational tasks.
aperfectstay
aperfectstay is an AI-powered guest communication and property management assistant for short-term rental hosts and property managers.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Chatling + Freshdesk
Is there a pre-built Chatling + Freshdesk automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Chatling and Freshdesk's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Chatling or Freshdesk connector?
No. The Agent works whether or not Chatling or Freshdesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does integrating Chatling with Freshdesk improve support team efficiency?
Chatbots handle routine questions and automatically convert unresolved conversations into detailed support tickets, allowing agents to step in with full context.
Can updates on ticket status be sent back to the customer chatbot?
Yes, when a support ticket status changes in Freshdesk, you can automatically send a message through Chatling to notify the user.