Send confirmation emails after chat handoffs

When a chatbot conversation in Cliengo is handed off to a live agent, send a transactional email via Brevo to keep the customer informed.

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See all Cliengo + Brevo integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Cliengo Explore Cliengo →

Triggers

New conversation started

Fires when a new chat or conversation begins in Cliengo.

Lead captured in chat

Fires when Cliengo captures a lead during a conversation.

Conversation handed off

Fires when Cliengo escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Cliengo.

Generate an answer

Asks Cliengo a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Cliengo to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Cliengo conversation.

Brevo Explore Brevo →

Triggers

New subscriber added

Fires when a new subscriber is added in Brevo.

Subscriber unsubscribed

Fires when a contact unsubscribes in Brevo.

Email opened or clicked

Fires when a subscriber opens or clicks a campaign in Brevo.

Actions

Add or update a subscriber

Creates or updates a subscriber in Brevo.

Unsubscribe a contact

Unsubscribes a contact in Brevo.

Add a subscriber to a list

Adds a subscriber to a list or segment in Brevo.

Send a transactional email

Sends a one-off transactional email via Brevo.

Add captured chat leads to an email subscriber list When a visitor provides their contact info during a conversation in Cliengo, automatically add them as a subscriber in Brevo. See details

Message contacts when they click a marketing email When a subscriber clicks a link in an email campaign from Brevo, automatically send them a personalized chat message in Cliengo. See details

See all Cliengo + Brevo integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send confirmation emails after chat handoffs” between Cliengo and Brevo?

Yes — describe it in the box above and Knit's Integrations Agent researches Cliengo and Brevo's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Cliengo with Brevo help grow my email list?

When prospective customers share their details with your chatbot in Cliengo, their contact information is automatically added to subscriber lists in Brevo.

Can marketing email activity prompt messages in Cliengo?

Yes, when subscribers open or click specific links in Brevo, you can automatically send a follow-up chat message through Cliengo.