Convert chatbot lead captures into new CRM contacts
When a visitor provides contact details during a chat in Cliengo, automatically create or update their contact profile and log the activity in Microsoft Dynamics 365.
See all Cliengo + Microsoft Dynamics 365 integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Cliengo Explore Cliengo →
TriggersFires when a new chat or conversation begins in Cliengo.
Fires when Cliengo captures a lead during a conversation.
Fires when Cliengo escalates a conversation to a human.
Sends a message to a user through Cliengo.
Asks Cliengo a question against its knowledge base and returns the answer.
Uses Cliengo to summarize a chat transcript.
Opens a support ticket from an Cliengo conversation.
Microsoft Dynamics 365 Explore Microsoft Dynamics 365 →
TriggersFires when a new contact or lead is added to Microsoft Dynamics 365.
Fires when a field on a contact changes in Microsoft Dynamics 365.
Fires when a deal, case or record moves to a new stage in Microsoft Dynamics 365.
Fires when a deal is marked won in Microsoft Dynamics 365.
Creates or updates a contact in Microsoft Dynamics 365.
Creates a new deal in Microsoft Dynamics 365.
Moves a deal or record to a new stage in Microsoft Dynamics 365.
Logs a call, email, or note against a record in Microsoft Dynamics 365.
More Cliengo + Microsoft Dynamics 365 workflows
Open deal opportunities after chatbot handoffs
When an AI chatbot handoff occurs in Cliengo, automatically create a new sales deal in Microsoft Dynamics 365 so account executives can take over seamless follow-up.
See details
Send personalized AI chatbot messages when deal stages change
When a lead moves to a specific deal stage in Microsoft Dynamics 365, automatically instruct Cliengo to send a targeted follow-up or answer prospective buyer questions.
See details
See all Cliengo + Microsoft Dynamics 365 integrations → · Browse the full workflow library →
Common questions
Can Knit build “Convert chatbot lead captures into new CRM contacts” between Cliengo and Microsoft Dynamics 365?
Yes — describe it in the box above and Knit's Integrations Agent researches Cliengo and Microsoft Dynamics 365's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting a chatbot to my CRM benefit my sales team?
Leads gathered by Cliengo are immediately passed to Microsoft Dynamics 365 as updated contacts or sales opportunities, giving reps rich context without manual data entry.
Can chatbot conversations automatically update existing sales deals?
Yes, when a conversation is handed off or finished in Cliengo, details and interaction logs can automatically update contact profiles or deal stages in Microsoft Dynamics 365.