Generate bot summaries and support tickets from incoming emails
When a new customer email is received in Perfit, send the text to Cliengo to generate an automated answer or open a support ticket.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Cliengo Explore Cliengo →
TriggersFires when a new chat or conversation begins in Cliengo.
Fires when Cliengo captures a lead during a conversation.
Fires when Cliengo escalates a conversation to a human.
Sends a message to a user through Cliengo.
Asks Cliengo a question against its knowledge base and returns the answer.
Uses Cliengo to summarize a chat transcript.
Opens a support ticket from an Cliengo conversation.
Perfit Explore Perfit →
TriggersFires when a new email arrives in Perfit.
Fires when an email is sent from Perfit.
Fires when a tracked email sent via Perfit is opened.
Fires when an email sent via Perfit bounces.
Sends an email via Perfit.
Creates a draft email in Perfit.
Applies a label or folder to an email in Perfit.
Moves an email into a different folder in Perfit.
More Cliengo + Perfit workflows
Send follow-up emails to new chat leads
When a lead is captured by Cliengo, automatically send a welcome and follow-up email from Perfit to continue the conversation.
See details
Draft email responses when chat conversation is handed off
When a customer chat is handed off in Cliengo, automatically generate a draft email in Perfit with conversation details ready for rep review.
See details
See all Cliengo + Perfit integrations → · Browse the full workflow library →
Common questions
Can Knit build “Generate bot summaries and support tickets from incoming emails” between Cliengo and Perfit?
Yes — describe it in the box above and Knit's Integrations Agent researches Cliengo and Perfit's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How do Cliengo and Perfit work together?
Connecting them bridges live website chat and email, letting you email chat leads, save conversation context, and generate AI draft responses for incoming emails.
Can chat transcripts from Cliengo be sent automatically via email?
Yes, when leads or support conversations end in Cliengo, summary emails or follow-up drafts can be created automatically in Perfit.