Log activity in CRM when customer tickets are created

When a new ticket is created in Groove, automatically log activity in Close so account managers stay informed of open customer issues.

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See all Close + Groove integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Close Explore Close →

Triggers

New lead created

Fires when a new lead or contact is created in Close.

Deal stage changed

Fires when a deal moves to a new stage in Close.

Deal won

Fires when a deal is marked won in Close.

Contact updated

Fires when a field on a contact changes in Close.

Actions

Create or update contact

Creates or updates a contact in Close.

Create deal

Creates a new deal in Close.

Update deal stage

Moves a deal to a new stage in Close.

Log activity

Logs a call, email, or note against a record in Close.

Groove Explore Groove →

Triggers

New ticket created

Fires when a new support ticket is created in Groove.

Ticket status changed

Fires when a ticket's status changes in Groove.

Ticket assigned

Fires when a ticket in Groove is assigned to an agent.

SLA breached

Fires when a ticket in Groove breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Groove.

Update ticket status

Updates a ticket's status in Groove.

Assign ticket

Assigns a ticket in Groove to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Groove.

Open onboarding support tickets for newly closed deals When a deal is won in Close, automatically create a ticket in Groove so support engineers can initiate customer onboarding. See details

Update deal stages when critical support SLAs are breached If an SLA is breached in Groove, automatically update the deal stage in Close to alert sales leaders of potential account risks. See details

See all Close + Groove integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log activity in CRM when customer tickets are created” between Close and Groove?

Yes — describe it in the box above and Knit's Integrations Agent researches Close and Groove's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What business advantages come from linking Close and Groove?

It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.

Can closing a deal automatically generate a ticket for customer success?

Yes, marking a deal as won in Close can automatically generate a ticket in Groove for implementation support.