Turn social media feedback into engineering issues

When a customer leaves a comment or mention in SocialPilot, automatically create an issue in Cloudinary so your engineering team can track bug reports.

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See all Cloudinary + SocialPilot integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Cloudinary Explore Cloudinary →

Triggers

New issue captured

Fires when a new error or issue is captured in Cloudinary.

Issue status changed

Fires when an issue's status changes in Cloudinary.

Deployment tracked

Fires when a new deployment is tracked in Cloudinary.

Actions

Create issue

Creates or updates an issue in Cloudinary.

Assign issue

Assigns an issue in Cloudinary to a teammate.

Resolve issue

Resolves or mutes an issue in Cloudinary.

SocialPilot Explore SocialPilot →

Triggers

New post published

Fires when a scheduled post goes live in SocialPilot.

Post failed to publish

Fires when a post fails to publish in SocialPilot.

New mention or comment

Fires when your brand is mentioned or a post gets a comment in SocialPilot.

Actions

Create or schedule a post

Creates a post in SocialPilot or adds it to the schedule.

Add a post to the queue

Adds a post to the publishing queue in SocialPilot.

Reply to a comment

Posts a reply to a comment in SocialPilot.

Announce new software deployments on social media When a successful code deployment is tracked in Cloudinary, automatically queue a new status post in SocialPilot to inform your audience. See details

Create technical tasks when social posts fail to publish When a post fails to publish in SocialPilot, automatically create and assign an issue in Cloudinary so developers can investigate the error. See details

See all Cloudinary + SocialPilot integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Turn social media feedback into engineering issues” between Cloudinary and SocialPilot?

Yes — describe it in the box above and Knit's Integrations Agent researches Cloudinary and SocialPilot's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How can Cloudinary help address social media comments from SocialPilot?

When users post complaints or report bugs on social media in SocialPilot, an issue is automatically created in Cloudinary so developers can investigate right away.

Can technical deployment events in Cloudinary send updates to SocialPilot?

Yes, tracking a successful product release or deployment in Cloudinary can automatically queue or publish announcement posts on SocialPilot.