Collect.chat + Freshdesk Integrations
Put Collect.chat + Freshdesk to work with AI and enterprise-grade automation
Learn more about Collect.chat integrations or talk to a human
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Workflows you can build between Collect.chat and Freshdesk
See the kind of workflows teams build with Collect.chat and Freshdesk below — describe the exact one you want above and the Agent builds it on demand.
Collect.chat + Freshdesk
Create support tickets in Freshdesk from new Collect.chat responses.
Generate support tickets from form responses
When a customer submits a web form in Collect.chat, automatically create a detailed support ticket in Freshdesk for team review.
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Add respondents to follow-up surveys when tickets close
When a ticket status is updated to resolved in Freshdesk, add the customer as a respondent in Collect.chat to send a satisfaction survey.
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Attach survey updates as comments on open tickets
When a customer updates an existing survey response in Collect.chat, automatically post the new feedback as a comment on their ticket in Freshdesk.
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Browse the full workflow library →
Looking to achieve something else with Collect.chat and Freshdesk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Collect.chat and Freshdesk
Everything Collect.chat and Freshdesk can do inside a workflow — the triggers that start one and the actions that run when it fires.
Collect.chat Explore Collect.chat →
Collect.chat is an interactive chatbot builder that collects user feedback, leads, and bookings through automated website chat widgets.
TriggersTrigger is activated when someone responds to your bot
Freshdesk Explore Freshdesk →
Freshdesk is a cloud-based customer support platform featuring multichannel ticketing, self-service portals, and automated helpdesk workflows.
TriggersTriggers when there is a new ticket is created in Freshdesk.
Triggers when a new customer is created.
Triggers when a Note is added to a Ticket.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshdesk Support Ticket.
Allows you to create a Company entry in Freshdesk.
Creates a Forum under a Category.
Creates a Forum Category.
Create a new Forum Topic on Freshdesk Forums.
Create a ticket in Freshdesk for your domain.
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Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
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Answering Service Care
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ArtiBot.ai
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Birdie Screen Recording
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BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
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Botsify
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Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Collect.chat + Freshdesk
Is there a pre-built Collect.chat + Freshdesk automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Collect.chat and Freshdesk's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Collect.chat or Freshdesk connector?
No. The Agent works whether or not Collect.chat or Freshdesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How are survey responses transferred into support tickets?
Submitting a completed survey in Collect.chat automatically creates a new ticket in Freshdesk containing all the respondent's answers.
Can ticket updates prompt custom survey distributions?
When a ticket status changes in Freshdesk, you can automatically add the customer as a respondent in Collect.chat to collect feedback.