Send exit surveys when subscriptions are canceled

When a subscription is canceled in Stripe, automatically add the customer as a respondent in Collect.chat to collect exit feedback.

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See all Collect.chat + Stripe integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Collect.chat Explore Collect.chat →

Triggers

New form response

Fires when a form is submitted in Collect.chat.

Survey completed

Fires when a respondent finishes a survey in Collect.chat.

Response updated

Fires when an existing response is edited in Collect.chat.

Actions

Create or update form

Creates or updates a form or survey in Collect.chat.

Retrieve a response

Looks up a specific form response in Collect.chat.

Add a respondent

Adds a respondent or contact to a form in Collect.chat.

Stripe Explore Stripe →

Triggers

New customer

Fires when a new customer is created in Stripe.

Subscription canceled

Fires when a subscription is canceled in Stripe.

New invoice generated

Fires when a new invoice is generated in Stripe.

Payment failed

Fires when a payment attempt fails in Stripe.

Actions

Create customer

Creates a new customer in Stripe.

Create subscription

Creates a new subscription in Stripe.

Cancel subscription

Cancels an existing subscription in Stripe.

Update customer

Updates a customer's billing details in Stripe.

Create subscribers from sign-up form responses When a customer submits a registration form in Collect.chat, automatically create a new customer and subscription profile in Stripe. See details

Update customer records based on updated form details When a form response is updated in Collect.chat, automatically update the matching customer details in Stripe to keep billing information accurate. See details

See all Collect.chat + Stripe integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send exit surveys when subscriptions are canceled” between Collect.chat and Stripe?

Yes — describe it in the box above and Knit's Integrations Agent researches Collect.chat and Stripe's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Collect.chat and Stripe streamline subscription workflows?

Form entries in Collect.chat can automatically create subscribers in Stripe, while subscription changes in Stripe can initiate automated survey outreach.

Can survey responses update existing subscriber records?

Yes, when a customer submits or updates information in Collect.chat, their contact and billing profile in Stripe can update automatically.