Turn flagged messages into support tickets
When a message is flagged or reacted to in Communi App, automatically create a new ticket in Zendesk with the original message content attached.
See all Communi App + Zendesk integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Communi App Explore Communi App →
TriggersFires when a new message is posted to a channel in Communi App.
Fires when a new channel is created in Communi App.
Fires when your team or a keyword is mentioned in Communi App.
Fires when a new file is shared in Communi App.
Posts a message to a channel in Communi App.
Sends a direct message to a specific person in Communi App.
Reacts to a message in Communi App.
Adds a user to a channel in Communi App.
Zendesk Explore Zendesk →
TriggersFires when a new support ticket or chat conversation starts in Zendesk.
Fires when a ticket's status changes in Zendesk.
Fires when a ticket in Zendesk is assigned to an agent.
Fires when a ticket in Zendesk breaches its response SLA.
Creates a new ticket in Zendesk.
Updates a ticket's status in Zendesk.
Assigns a ticket in Zendesk to an agent.
Posts a reply or internal note on a ticket or conversation in Zendesk.
More Communi App + Zendesk workflows
Post ticket status updates back to the channel
When a ticket's status changes in Zendesk, send an update to the original channel or thread in Communi App so the requester stays in the loop.
See details
Escalate urgent channel mentions into priority tickets
When your team is mentioned in an urgent message in Communi App, create a high-priority ticket in Zendesk so nothing slips through chat.
See details
See all Communi App + Zendesk integrations → · Browse the full workflow library →
Common questions
Can Knit build “Turn flagged messages into support tickets” between Communi App and Zendesk?
Yes — describe it in the box above and Knit's Integrations Agent researches Communi App and Zendesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Messaging + Ticketing automation?
Creating a ticket in Zendesk from a flagged or reacted-to message in Communi App, with the original message content carried over automatically.
Can ticket status updates post back into the original channel?
Yes — the Agent can post a status update back into the Communi App channel or thread when the linked ticket's status changes in Zendesk.