Dispatch agreements during chat handoffs

Whenever a chat conversation is handed off to an agent in Comu, automatically issue a standard agreement document for signature via PDF-app.

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See all Comu + PDF-app integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Comu Explore Comu →

Triggers

New conversation started

Fires when a new chat or conversation begins in Comu.

Lead captured in chat

Fires when Comu captures a lead during a conversation.

Conversation handed off

Fires when Comu escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Comu.

Generate an answer

Asks Comu a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Comu to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Comu conversation.

PDF-app Explore PDF-app →

Triggers

New note created

Fires when a new note or document is created in PDF-app.

Note updated

Fires when an existing note or document changes in PDF-app.

Document viewed or shared

Fires when a document in PDF-app is viewed or shared with someone.

Actions

Create a document from a template

Generates a new document in PDF-app from a saved template.

Create or append to a note

Creates a note in PDF-app or adds text to an existing one.

Convert a document to PDF

Converts a file in PDF-app to PDF.

Publish or share a document

Publishes a document from PDF-app or shares it by link.

Log captured chat leads into client notes When a new lead provides their details in Comu, automatically append their information to a running contact note in PDF-app. See details

Notify chat users when a document is issued When a contract is sent for signature in PDF-app, automatically send a follow-up message in Comu to confirm receipt. See details

See all Comu + PDF-app integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Dispatch agreements during chat handoffs” between Comu and PDF-app?

Yes — describe it in the box above and Knit's Integrations Agent researches Comu and PDF-app's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can information gathered by Comu be saved directly into PDF-app?

Yes, lead details and chat summaries captured in Comu can automatically create or update customer notes and generate template documents in PDF-app.

How can document activities in PDF-app affect chat conversations in Comu?

Sending a document for signature in PDF-app can initiate automated status updates or follow-up messages in Comu to keep conversations moving forward.