Convert incoming emails into actionable project tasks

Whenever an email arrives in Connect 365, automatically create a new task in FacileThings so critical user requests are never overlooked.

Try:

See all Connect 365 + FacileThings integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Connect 365 Explore Connect 365 →

Triggers

Email received

Fires when a new email arrives in Connect 365.

Email sent

Fires when an email is sent from Connect 365.

Email opened

Fires when a tracked email sent via Connect 365 is opened.

Email bounced

Fires when an email sent via Connect 365 bounces.

Actions

Send email

Sends an email via Connect 365.

Create draft

Creates a draft email in Connect 365.

Add label

Applies a label or folder to an email in Connect 365.

Move to folder

Moves an email into a different folder in Connect 365.

FacileThings Explore FacileThings →

Triggers

New task created

Fires when a new task, job or item is created in FacileThings.

Task completed

Fires when a task in FacileThings is marked complete.

Due date approaching

Fires when a task's due date in FacileThings is coming up.

Status changed

Fires when a task, job or project changes status in FacileThings.

Actions

Create task

Creates a new task, job or item in FacileThings.

Update task

Updates a task's status or assignee in FacileThings.

Add comment

Posts a comment on a task in FacileThings.

Assign task

Assigns a task in FacileThings to a team member.

Notify stakeholders by email when project tasks finish When a milestone task is marked as complete in FacileThings, automatically dispatch a confirmation email via Connect 365 to keep stakeholders informed. See details

Draft follow-up emails for upcoming task deadlines When a task deadline is approaching in FacileThings, generate an email draft in Connect 365 so project leads can quickly send status reminders. See details

See all Connect 365 + FacileThings integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Convert incoming emails into actionable project tasks” between Connect 365 and FacileThings?

Yes — describe it in the box above and Knit's Integrations Agent researches Connect 365 and FacileThings's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Email automation?

Creating a task in FacileThings from a flagged or labeled email in Connect 365, with the message content and sender carried over automatically.

Can replies to that email update the task status?

Yes — the Agent can watch the same thread in Connect 365 and update the linked task in FacileThings when a reply comes in.