Turn public social mentions into support tickets

When a user posts a new mention or comment on ContentStudio, automatically create a new ticket in Zendesk so support teams can respond quickly.

Try:

See all ContentStudio + Zendesk integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

ContentStudio Explore ContentStudio →

Triggers

New post published

Fires when a post goes live from ContentStudio.

New mention or comment

Fires when your brand is mentioned or a post gets a comment in ContentStudio.

New tracked post found

Fires when ContentStudio finds a new post, mention or creator matching what you track.

Actions

Create or schedule a post

Creates a post in ContentStudio or adds it to the schedule.

Reply to a comment

Posts a reply to a comment in ContentStudio.

Add to a list

Adds a creator, account or post to a list or campaign in ContentStudio.

Zendesk Explore Zendesk →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Zendesk.

Ticket status changed

Fires when a ticket's status changes in Zendesk.

Ticket assigned

Fires when a ticket in Zendesk is assigned to an agent.

SLA breached

Fires when a ticket in Zendesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Zendesk.

Update ticket status

Updates a ticket's status in Zendesk.

Assign ticket

Assigns a ticket in Zendesk to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Zendesk.

Queue social updates when support tickets reveal widespread issues When an SLA is breached on critical tickets in Zendesk, automatically add a post to the queue in ContentStudio to update followers on service status. See details

Reply to customer social comments when ticket status changes When a ticket status is marked as resolved in Zendesk, automatically publish a reply to the original social comment in ContentStudio. See details

See all ContentStudio + Zendesk integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Turn public social mentions into support tickets” between ContentStudio and Zendesk?

Yes — describe it in the box above and Knit's Integrations Agent researches ContentStudio and Zendesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why connect ContentStudio with Zendesk for customer service?

It allows customer service teams to catch brand mentions or complaints on ContentStudio and automatically route them to Zendesk so no customer question is missed.

Can support agents reply to social comments directly from ticketing?

When ticket updates occur in Zendesk, automated rules can queue or post responses on ContentStudio, keeping communications synchronized across platforms.