Convert unresolved bot chats into support tickets

When a conversation is handed off in Continually, automatically create a detailed support ticket in tawk.to with a summary of the dialogue.

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See all Continually + tawk.to integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Continually Explore Continually →

Triggers

New conversation started

Fires when a new chat or conversation begins in Continually.

Lead captured in chat

Fires when Continually captures a lead during a conversation.

Conversation handed off

Fires when Continually escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Continually.

Generate an answer

Asks Continually a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Continually to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Continually conversation.

tawk.to Explore tawk.to →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in tawk.to.

Ticket status changed

Fires when a ticket's status changes in tawk.to.

Ticket assigned

Fires when a ticket in tawk.to is assigned to an agent.

SLA breached

Fires when a ticket in tawk.to breaches its response SLA.

Actions

Create ticket

Creates a new ticket in tawk.to.

Update ticket status

Updates a ticket's status in tawk.to.

Assign ticket

Assigns a ticket in tawk.to to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in tawk.to.

Summarize tickets when SLA thresholds are breached When an SLA is breached in tawk.to, automatically use Continually to generate a conversation summary and add a comment to the ticket. See details

Send chatbot updates when tickets are resolved When a ticket status changes in tawk.to, send an automated follow-up message through Continually to keep the customer updated. See details

See all Continually + tawk.to integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Convert unresolved bot chats into support tickets” between Continually and tawk.to?

Yes — describe it in the box above and Knit's Integrations Agent researches Continually and tawk.to's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integrating Continually with tawk.to improve support team efficiency?

Chatbots handle routine questions and automatically convert unresolved conversations into detailed support tickets, allowing agents to step in with full context.

Can updates on ticket status be sent back to the customer chatbot?

Yes, when a support ticket status changes in tawk.to, you can automatically send a message through Continually to notify the user.