Attach call recordings to existing support tickets

When a new call recording becomes available in CrazyCall, add it as a private comment to the active customer ticket in Mojo Helpdesk.

Try:

See all CrazyCall + Mojo Helpdesk integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

CrazyCall Explore CrazyCall →

Triggers

New inbound SMS

Fires when a new text message is received in CrazyCall.

New call

Fires when a new call comes in or out through CrazyCall.

Missed call

Fires when a call is missed in CrazyCall.

Call recording ready

Fires when a call recording finishes processing in CrazyCall.

Actions

Send an SMS or MMS

Sends a text message through CrazyCall.

Place an outbound call

Starts an outbound call via CrazyCall.

Create or update a contact

Creates or updates a contact in CrazyCall.

Send a voice message

Sends a recorded voice message via CrazyCall.

Mojo Helpdesk Explore Mojo Helpdesk →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Mojo Helpdesk.

Ticket status changed

Fires when a ticket's status changes in Mojo Helpdesk.

Ticket assigned

Fires when a ticket in Mojo Helpdesk is assigned to an agent.

SLA breached

Fires when a ticket in Mojo Helpdesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Mojo Helpdesk.

Update ticket status

Updates a ticket's status in Mojo Helpdesk.

Assign ticket

Assigns a ticket in Mojo Helpdesk to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Mojo Helpdesk.

Create support tickets from missed calls When a call is missed in CrazyCall, automatically create a new support ticket in Mojo Helpdesk with caller information so an agent can respond. See details

Send text notifications when ticket updates occur When a ticket status is updated to resolved in Mojo Helpdesk, send an automated SMS update to the customer via CrazyCall confirming resolution. See details

See all CrazyCall + Mojo Helpdesk integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Attach call recordings to existing support tickets” between CrazyCall and Mojo Helpdesk?

Yes — describe it in the box above and Knit's Integrations Agent researches CrazyCall and Mojo Helpdesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does CrazyCall integration handle missed customer calls in Mojo Helpdesk?

Whenever a customer call goes unanswered in CrazyCall, a high-priority ticket is automatically generated in Mojo Helpdesk with call details for prompt follow-up.

Can support agents send text messages directly through ticket updates?

Yes, when an agent updates or reassigns a ticket in Mojo Helpdesk, an automated text notification can be dispatched to the customer via CrazyCall.