Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in CRM Messaging, automatically log the activity on the contact's record in Syncro.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

CRM Messaging Explore CRM Messaging →

Triggers

New inbound SMS

Fires when a new text message is received in CRM Messaging.

New call

Fires when a new call comes in or out through CRM Messaging.

Missed call

Fires when a call is missed in CRM Messaging.

Call recording ready

Fires when a call recording finishes processing in CRM Messaging.

Actions

Send an SMS or MMS

Sends a text message through CRM Messaging.

Place an outbound call

Starts an outbound call via CRM Messaging.

Create or update a contact

Creates or updates a contact in CRM Messaging.

Send a voice message

Sends a recorded voice message via CRM Messaging.

Syncro Explore Syncro →

Triggers

New contact or lead

Fires when a new contact or lead is added to Syncro.

Contact updated

Fires when a field on a contact changes in Syncro.

Deal or record stage changed

Fires when a deal, case or record moves to a new stage in Syncro.

Deal won

Fires when a deal is marked won in Syncro.

Actions

Create or update contact

Creates or updates a contact in Syncro.

Create deal

Creates a new deal in Syncro.

Update record stage

Moves a deal or record to a new stage in Syncro.

Log activity

Logs a call, email, or note against a record in Syncro.

Send text messages to newly created leads When a new lead is created in Syncro, automatically send a welcome SMS via CRM Messaging to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in Syncro, send an automated SMS via CRM Messaging to confirm details with the client. See details

See all CRM Messaging + Syncro integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between CRM Messaging and Syncro?

Yes — describe it in the box above and Knit's Integrations Agent researches CRM Messaging and Syncro's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Syncro and CRM Messaging help track phone communications?

Inbound calls, text messages, and missed calls handled in CRM Messaging can automatically log activities or update lead profiles directly inside Syncro.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in Syncro can prompt CRM Messaging to send an automated SMS confirmation or message to the client.