Share call recordings in discussion channels

When a call recording is ready in CRM Messaging, automatically send a direct message in Telegram containing the audio recording link for easy team review.

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See all CRM Messaging + Telegram integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

CRM Messaging Explore CRM Messaging →

Triggers

New inbound SMS

Fires when a new text message is received in CRM Messaging.

New call

Fires when a new call comes in or out through CRM Messaging.

Missed call

Fires when a call is missed in CRM Messaging.

Call recording ready

Fires when a call recording finishes processing in CRM Messaging.

Actions

Send an SMS or MMS

Sends a text message through CRM Messaging.

Place an outbound call

Starts an outbound call via CRM Messaging.

Create or update a contact

Creates or updates a contact in CRM Messaging.

Send a voice message

Sends a recorded voice message via CRM Messaging.

Telegram Explore Telegram →

Triggers

New message posted

Fires when a new message is posted to a channel in Telegram.

New channel created

Fires when a new channel is created in Telegram.

Mentioned in a message

Fires when your team or a keyword is mentioned in Telegram.

New file shared

Fires when a new file is shared in Telegram.

Actions

Send channel message

Posts a message to a channel in Telegram.

Send direct message

Sends a direct message to a specific person in Telegram.

Add reaction

Reacts to a message in Telegram.

Invite user to channel

Adds a user to a channel in Telegram.

Post missed call alerts to support channels When a missed call occurs in CRM Messaging, automatically send a channel message in Telegram with caller details so someone can follow up immediately. See details

Send SMS updates from team channel messages When a message is posted in a broadcast channel in Telegram, automatically send an SMS to relevant clients using CRM Messaging. See details

See all CRM Messaging + Telegram integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Share call recordings in discussion channels” between CRM Messaging and Telegram?

Yes — describe it in the box above and Knit's Integrations Agent researches CRM Messaging and Telegram's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integrating Telegram with CRM Messaging help customer communication?

It brings incoming texts and missed calls from CRM Messaging straight into Telegram channels, so your team can respond instantly or review call recordings together.

Can team members send SMS messages to clients directly from Telegram?

Yes, messages posted in specific Telegram channels can automatically initiate outbound SMS or MMS messages through CRM Messaging.