CRM Messaging + WhatsApp Business Integrations, Built by an AI Agent
Put CRM Messaging + WhatsApp Business to work with AI and enterprise-grade automation
Learn more about CRM Messaging integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
Workflows you can build between CRM Messaging and WhatsApp Business
See the kind of workflows teams build with CRM Messaging and WhatsApp Business below — describe the exact one you want above and the Agent builds it on demand.
CRM Messaging + WhatsApp Business
When a new global message is received in CRM Messaging, send a reply via WhatsApp Business.
See details
Forward missed call alerts via backup text messages
When a missed call occurs in CRM Messaging, automatically send an SMS from WhatsApp Business to notify team members or confirm receipt with the caller.
See details
Sync contact records across business communications channels
When a new inbound SMS is received in WhatsApp Business, automatically create or update a contact profile in CRM Messaging to keep customer address books identical.
See details
Send secondary voice messages after completed recordings
When a call recording is ready in CRM Messaging, automatically send a voice message in WhatsApp Business to follow up on secondary service lines.
See details
Browse the full workflow library →
Looking to achieve something else with CRM Messaging and WhatsApp Business?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for CRM Messaging and WhatsApp Business
Everything CRM Messaging and WhatsApp Business can do inside a workflow — the triggers that start one and the actions that run when it fires.
CRM Messaging Explore CRM Messaging →
CRM Messaging is a communication tool that enables businesses to send SMS and WhatsApp messages directly within CRM platforms.
TriggersTriggers when a new message is received
Triggers when a new message is received
Sends a SMS message
Sends a SMS message from Global platform
Send WhatsApp Message Templates
Send WhatsApp Non Template Messages
WhatsApp Business Explore WhatsApp Business →
A messaging platform designed for businesses to communicate with customers through chat, automated replies, and updates.
TriggersTriggers when a message you sent changes status (sent, delivered, read, or failed).
Triggers when a customer sends a message to your WhatsApp Business phone number. Note: the test step shows a static placeholder record because WhatsApp's API does not expose message history. Real messages will only appear in Zap runs after the Zap is turned on and a customer sends a new message.
Send a freeform text message to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.
Send a media message (document, image, video, or audio) to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.
Sends a template message to a WhatsApp user.
Other Phone & SMS apps on Knit
Explore more Phone & SMS integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
2Chat
2Chat is a messaging integration platform that enables e-commerce brands to connect WhatsApp accounts to business systems for automated customer support.
46elks
46elks is a developer platform offering cloud telecommunication APIs to send and receive SMS messages, MMS, and manage phone calls.
8x8
8x8 is a cloud communications platform providing voice calling, video conferencing, team messaging, and contact center capabilities.
Abby Connect
Abby Connect is a virtual receptionist and answering service that manages incoming customer phone calls and live website chats.
Adversus Dialer
Adversus Dialer is a cloud-based predictive dialer and contact center platform designed to automate outbound telemarketing calls.
Aircall
Aircall is a cloud-based phone system and call center software integrated with sales and support tools for business communication.
allmysms
allmysms is a mobile messaging platform providing bulk SMS sending, two-way texting, and automated message notification services.
Aloware
A contact center and cloud phone system providing automated calling, texting, and sales dialer capabilities for teams.
Other Phone & SMS apps on Knit
Explore more Phone & SMS integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
2Chat
2Chat is a messaging integration platform that enables e-commerce brands to connect WhatsApp accounts to business systems for automated customer support.
46elks
46elks is a developer platform offering cloud telecommunication APIs to send and receive SMS messages, MMS, and manage phone calls.
8x8
8x8 is a cloud communications platform providing voice calling, video conferencing, team messaging, and contact center capabilities.
Abby Connect
Abby Connect is a virtual receptionist and answering service that manages incoming customer phone calls and live website chats.
Adversus Dialer
Adversus Dialer is a cloud-based predictive dialer and contact center platform designed to automate outbound telemarketing calls.
Aircall
Aircall is a cloud-based phone system and call center software integrated with sales and support tools for business communication.
allmysms
allmysms is a mobile messaging platform providing bulk SMS sending, two-way texting, and automated message notification services.
Aloware
A contact center and cloud phone system providing automated calling, texting, and sales dialer capabilities for teams.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about CRM Messaging + WhatsApp Business
Is there a pre-built CRM Messaging + WhatsApp Business automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches CRM Messaging and WhatsApp Business's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built CRM Messaging or WhatsApp Business connector?
No. The Agent works whether or not CRM Messaging or WhatsApp Business already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect two different phone and SMS platforms?
Linking CRM Messaging with WhatsApp Business lets teams bridge separate communication systems, cross-notify staff about missed calls, and keep contact records consistent across carriers.
Can I automatically send texts from one platform when calls are missed on another?
Yes, a missed call detected in CRM Messaging can immediately instruct WhatsApp Business to dispatch an automated text reply.