Refresh analytics dashboards when an SLA is breached

Whenever a support ticket breaches its SLA in Jira Service Management, automatically refresh reporting dashboards in Custify to reflect updated compliance data.

Try:

See all Custify + Jira Service Management integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Custify Explore Custify →

Triggers

Report created

Fires when a new report or dashboard is created in Custify.

Metric threshold crossed

Fires when a tracked metric in Custify crosses a set threshold.

Scheduled report ready

Fires when a scheduled report finishes generating in Custify.

Actions

Refresh dashboard

Creates or refreshes a dashboard in Custify.

Export report

Exports a report from Custify.

Send alert

Sends an alert when a metric changes in Custify.

Jira Service Management Explore Jira Service Management →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Jira Service Management.

Ticket status changed

Fires when a ticket's status changes in Jira Service Management.

Ticket assigned

Fires when a ticket in Jira Service Management is assigned to an agent.

SLA breached

Fires when a ticket in Jira Service Management breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Jira Service Management.

Update ticket status

Updates a ticket's status in Jira Service Management.

Assign ticket

Assigns a ticket in Jira Service Management to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Jira Service Management.

Create a ticket when a metric threshold is crossed When an operational metric crosses a defined threshold in Custify, automatically create an investigation ticket in Jira Service Management. See details

Create a ticket when a scheduled report is ready When a scheduled analysis report finishes generating in Custify, automatically create a review ticket in Jira Service Management for team inspection. See details

See all Custify + Jira Service Management integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Refresh analytics dashboards when an SLA is breached” between Custify and Jira Service Management?

Yes — describe it in the box above and Knit's Integrations Agent researches Custify and Jira Service Management's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can metric anomalies automatically open support tickets?

Yes, when a key business metric crosses a specified threshold in Custify, a new ticket can automatically be created in Jira Service Management.

How can ticket resolution data update our reporting dashboards?

When tickets are updated or SLAs are breached in Jira Service Management, you can automatically refresh reporting dashboards in Custify for real-time visibility.