Update deal stages when critical support SLAs are breached
If an SLA is breached in Userflow, automatically update the deal stage in Custify to alert sales leaders of potential account risks.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Custify Explore Custify →
TriggersFires when a new lead or contact is created in Custify.
Fires when a deal moves to a new stage in Custify.
Fires when a deal is marked won in Custify.
Fires when a field on a contact changes in Custify.
Creates or updates a contact in Custify.
Creates a new deal in Custify.
Moves a deal to a new stage in Custify.
Logs a call, email, or note against a record in Custify.
Userflow Explore Userflow →
TriggersFires when a new support ticket is created in Userflow.
Fires when a ticket's status changes in Userflow.
Fires when a ticket in Userflow is assigned to an agent.
Fires when a ticket in Userflow breaches its response SLA.
Creates a new ticket in Userflow.
Updates a ticket's status in Userflow.
Assigns a ticket in Userflow to an agent.
Posts an internal or public comment on a ticket in Userflow.
More Custify + Userflow workflows
Open onboarding support tickets for newly closed deals
When a deal is won in Custify, automatically create a ticket in Userflow so support engineers can initiate customer onboarding.
See details
Log activity in CRM when customer tickets are created
When a new ticket is created in Userflow, automatically log activity in Custify so account managers stay informed of open customer issues.
See details
See all Custify + Userflow integrations → · Browse the full workflow library →
Common questions
Can Knit build “Update deal stages when critical support SLAs are breached” between Custify and Userflow?
Yes — describe it in the box above and Knit's Integrations Agent researches Custify and Userflow's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What business advantages come from linking Custify and Userflow?
It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.
Can closing a deal automatically generate a ticket for customer success?
Yes, marking a deal as won in Custify can automatically generate a ticket in Userflow for implementation support.