Engage customers in chat when online shopping carts are abandoned

When a shopper abandons their cart in Custom Gateway OMS, prompt ChatGPT to send a proactive message assisting them with checkout questions.

Try:

See all Custom Gateway OMS + ChatGPT integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Custom Gateway OMS Explore Custom Gateway OMS →

Triggers

New order

Fires when a customer places a new order in Custom Gateway OMS.

Order status changed

Fires when an order in Custom Gateway OMS is paid, fulfilled, refunded or disputed.

New customer

Fires when a new customer account is created in Custom Gateway OMS.

Cart abandoned

Fires when a customer abandons their cart before completing checkout in Custom Gateway OMS.

Actions

Create or update product

Creates or updates a product or listing in Custom Gateway OMS.

Update order

Updates an order's status or fulfillment details in Custom Gateway OMS.

Make a custom API request

Sends a custom API request to Custom Gateway OMS for actions not covered by a dedicated action.

ChatGPT Explore ChatGPT →

Triggers

New conversation started

Fires when a new chat or conversation begins in ChatGPT.

Lead captured in chat

Fires when ChatGPT captures a lead during a conversation.

Conversation handed off

Fires when ChatGPT escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through ChatGPT.

Generate an answer

Asks ChatGPT a question against its knowledge base and returns the answer.

Summarize a conversation

Uses ChatGPT to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an ChatGPT conversation.

Send custom ecommerce updates when leads are captured in chat When a lead is captured in ChatGPT, execute a custom API request in Custom Gateway OMS to update store profiles or store special buyer preferences. See details

Congratulate affiliates via automated chat when commissions are earned When an affiliate commission is earned in Custom Gateway OMS, send a personalized chat message through ChatGPT to notify and encourage the partner. See details

See all Custom Gateway OMS + ChatGPT integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Engage customers in chat when online shopping carts are abandoned” between Custom Gateway OMS and ChatGPT?

Yes — describe it in the box above and Knit's Integrations Agent researches Custom Gateway OMS and ChatGPT's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does ChatGPT help recover abandoned carts from Custom Gateway OMS?

When a customer abandons their cart in Custom Gateway OMS, ChatGPT can automatically deliver a personalized chat message or generated response to encourage purchase completion.

Can chatbot events in ChatGPT initiate custom workflows in Custom Gateway OMS?

Yes, capturing a high-value lead or handing off a conversation in ChatGPT can execute custom API requests in Custom Gateway OMS to update shop records.