Create support tickets when critical folders are updated
When an urgent system audit folder is updated in ShareDocView, automatically create a high-priority ticket in Customerly for team investigation.
See all Customerly + ShareDocView integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Customerly Explore Customerly →
TriggersFires when a new support ticket is created in Customerly.
Fires when a ticket's status changes in Customerly.
Fires when a ticket in Customerly is assigned to an agent.
Fires when a ticket in Customerly breaches its response SLA.
Creates a new ticket in Customerly.
Updates a ticket's status in Customerly.
Assigns a ticket in Customerly to an agent.
Posts an internal or public comment on a ticket in Customerly.
ShareDocView Explore ShareDocView →
TriggersFires when a new file is uploaded to ShareDocView.
Fires when a file in ShareDocView is shared with someone new.
Fires when a folder's contents change in ShareDocView.
Uploads a file to ShareDocView.
Creates a new folder in ShareDocView.
Shares a file from ShareDocView with a link or user.
More Customerly + ShareDocView workflows
Log file updates directly as support ticket comments
When a new log file is uploaded to ShareDocView, automatically add a ticket comment in Customerly so support agents can review the diagnostic details.
See details
Set up storage folders when support tickets are created
When a new ticket is created in Customerly, automatically create a dedicated investigation folder in ShareDocView to collect logs and screenshots.
See details
See all Customerly + ShareDocView integrations → · Browse the full workflow library →
Common questions
Can Knit build “Create support tickets when critical folders are updated” between Customerly and ShareDocView?
Yes — describe it in the box above and Knit's Integrations Agent researches Customerly and ShareDocView's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does combining ShareDocView and Customerly help customer support teams?
Support teams can automatically link support ticket attachments directly into ShareDocView folders or add ticket comments when new files are shared.
Can file uploads in ShareDocView automatically update ticket progress?
Yes, uploading resolution guides or logs into ShareDocView can automatically post comments or change statuses on related tickets in Customerly.