Customers.ai + LiveAgent Integrations, Built by an AI Agent
Put Customers.ai + LiveAgent to work with AI and enterprise-grade automation
Learn more about Customers.ai integrations or talk to a human
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Workflows you can build between Customers.ai and LiveAgent
See the kind of workflows teams build with Customers.ai and LiveAgent below — describe the exact one you want above and the Agent builds it on demand.
Customers.ai + LiveAgent
When a new customer is created in LiveAgent, add them to a subscriber list in Customers.ai.
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Pause marketing messages when critical support tickets open
When a new support ticket is created in LiveAgent, automatically apply a temporary hold tag to the contact in Customers.ai.
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Create support tickets for unengaged or unsubscribed leads
When a lead unsubscribes in Customers.ai, automatically create a ticket in LiveAgent for an account manager to investigate potential churn.
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Send follow-up communications upon ticket resolution
When a support ticket status changes to solved in LiveAgent, update the contact profile in Customers.ai and add them to a customer satisfaction sequence.
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Browse the full workflow library →
Looking to achieve something else with Customers.ai and LiveAgent?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Customers.ai and LiveAgent
Everything Customers.ai and LiveAgent can do inside a workflow — the triggers that start one and the actions that run when it fires.
Customers.ai Explore Customers.ai →
Customers.ai is a sales outreach and website visitor identification platform designed for marketing automation.
TriggersTriggers when a Connection Widget is reached in a Dialogue.
Triggers when a new contact is added to your page.
Triggers when you add/update a selected custom attribute on a contact.
Adds a contact to an automation
Creates a new SMS or Email Contact
Sends a message to a contact.
Sets attribute values on one or more contacts.
LiveAgent Explore LiveAgent →
LiveAgent is a customer service platform that combines multi-channel ticketing, live chat, and call center management.
TriggersTriggers when a new customer is added to system. (uses API v3).
Triggers when a new customer is added to system.
Add customer to group.
Creates new conversation.
Adds new contact/customer to system.
Removes customer from particular group.
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Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
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Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
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Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Customers.ai + LiveAgent
Is there a pre-built Customers.ai + LiveAgent automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Customers.ai and LiveAgent's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Customers.ai or LiveAgent connector?
No. The Agent works whether or not Customers.ai or LiveAgent already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can support team members manage marketing messaging when an SLA is breached?
Yes, when an SLA breach occurs in LiveAgent, a tag can be applied in Customers.ai to pause marketing emails until the issue is resolved.
Can customer marketing unsubscribes update open support tickets?
Yes, when a contact unsubscribes in Customers.ai, a comment can be automatically added to open tickets in LiveAgent to keep support agents informed.