dailypoint + Placetel Integrations

Triggers when a profile (with stays) is created or updated in the dailypoint MDB within the polling window.

Triggers once for each guest who checks in at your property today. Each event is one guest with their room number, VIP level, and stay dates. Use this for real-time welcome workflows — send a Slack alert for VIPs, push a pre-arrival briefing to the front desk, or trigger a loyalty welcome email.

Triggers once for each new guest questionnaire review or feedback submission in dailypoint. Each event is one review from one guest. Use this for automated service recovery — e.g. route negative feedback to the GM, trigger a follow-up email, or log all reviews to a spreadsheet.

Triggers once for each new stay recorded in dailypoint — including arrival date, room, and revenue. Use this for post-checkout surveys, revenue tracking, loyalty point calculations, or syncing stay data to external systems. Each event is one stay for one guest.

Triggers once for each guest profile that is created or modified in dailypoint. Each trigger event contains one profile. Use this to sync profile changes to external systems, notify staff about VIP updates, or start onboarding workflows for new guests.

Adds a flag to a guest profile. Flags are tags that mark profiles with important information — e.g. "Allergy Alert", "Complaint Open", "Corporate VIP", or any custom flag configured in dailypoint. Use this to tag profiles as part of automated workflows: after a complaint, loyalty tier change, or when an AI identifies a data quality issue.

Adds or updates an existing dailypoint interest/preference on a guest profile by Interest Name and weight. Use "List Interest Definitions" first to resolve the exact configured Interest Name, because this endpoint does not create new interest definitions.

Creates a new guest profile or updates an existing one in dailypoint. Use this when you are unsure whether the guest already exists — the API will match by CustomerMasterId (if provided), or by email/GUID/MemberNumber. Unlike "Create Profile" (always creates new) or "Update Profile" (requires a known CustomerMasterId), this action handles both cases and supports richer data: postal address, loyalty membership, communication permissions, and payment info.

Creates a new guest profile in dailypoint. ALWAYS creates a new record — does not check for duplicates. Use this only when you are certain the guest does not already exist. If you are unsure, use "Create or Update Profile" instead, which will match existing profiles by email, GUID, or member number before creating a new one.

Issues a new voucher for a guest based on a voucher template configured in dailypoint. Use this to automatically reward guests — e.g. after a complaint, on a loyalty tier upgrade, or as part of a campaign workflow.

Redeems a voucher against a transaction at a specific property and outlet. Deducts the revenue amount from the voucher balance. Use "Check Voucher" first to verify eligibility before redeeming.

Triggers when a call is accepted.

Triggers when a call is hung up.

Triggers when a new call is coming in.

When a new fax is incoming

Triggers when a new outbound call is placed.

Creates a contact for later use

Initiates a call

Send a fax to number

Send a SMS to recipient