Convert escalated support tickets into development tasks

When a high-priority customer issue is logged in Daktela, create a matching task in Trello for product engineers to investigate.

Try:

See all Daktela + Trello integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Daktela Explore Daktela →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Daktela.

Ticket status changed

Fires when a ticket's status changes in Daktela.

Ticket assigned

Fires when a ticket in Daktela is assigned to an agent.

SLA breached

Fires when a ticket in Daktela breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Daktela.

Update ticket status

Updates a ticket's status in Daktela.

Assign ticket

Assigns a ticket in Daktela to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Daktela.

Trello Explore Trello →

Triggers

New task created

Fires when a new task, job or item is created in Trello.

Task completed

Fires when a task in Trello is marked complete.

Due date approaching

Fires when a task's due date in Trello is coming up.

Status changed

Fires when a task, job or project changes status in Trello.

Actions

Create task

Creates a new task, job or item in Trello.

Update task

Updates a task's status or assignee in Trello.

Add comment

Posts a comment on a task in Trello.

Assign task

Assigns a task in Trello to a team member.

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in Trello, update the status of the related support ticket in Daktela so support can notify the customer. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in Daktela, post an urgent warning comment directly on the related task in Trello. See details

See all Daktela + Trello integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Convert escalated support tickets into development tasks” between Daktela and Trello?

Yes — describe it in the box above and Knit's Integrations Agent researches Daktela and Trello's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in Trello whenever a ticket in Daktela is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Daktela.

Can status updates flow back to the original ticket?

Yes — when the linked task in Trello changes status, the Agent can post that update back onto the original ticket in Daktela automatically.