Update deal stages when critical support SLAs are breached
If an SLA is breached in Darwin AI, automatically update the deal stage in Tokko Broker to alert sales leaders of potential account risks.
See all Darwin AI + Tokko Broker integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Darwin AI Explore Darwin AI →
TriggersFires when a new support ticket or chat conversation starts in Darwin AI.
Fires when a ticket's status changes in Darwin AI.
Fires when a ticket in Darwin AI is assigned to an agent.
Fires when a ticket in Darwin AI breaches its response SLA.
Creates a new ticket in Darwin AI.
Updates a ticket's status in Darwin AI.
Assigns a ticket in Darwin AI to an agent.
Posts a reply or internal note on a ticket or conversation in Darwin AI.
Tokko Broker Explore Tokko Broker →
TriggersFires when a new contact or lead is added to Tokko Broker.
Fires when a field on a contact changes in Tokko Broker.
Fires when a deal, case or record moves to a new stage in Tokko Broker.
Fires when a deal is marked won in Tokko Broker.
Creates or updates a contact in Tokko Broker.
Creates a new deal in Tokko Broker.
Moves a deal or record to a new stage in Tokko Broker.
Logs a call, email, or note against a record in Tokko Broker.
More Darwin AI + Tokko Broker workflows
Open onboarding support tickets for newly closed deals
When a deal is won in Tokko Broker, automatically create a ticket in Darwin AI so support engineers can initiate customer onboarding.
See details
Log activity in CRM when customer tickets are created
When a new ticket is created in Darwin AI, automatically log activity in Tokko Broker so account managers stay informed of open customer issues.
See details
See all Darwin AI + Tokko Broker integrations → · Browse the full workflow library →
Common questions
Can Knit build “Update deal stages when critical support SLAs are breached” between Darwin AI and Tokko Broker?
Yes — describe it in the box above and Knit's Integrations Agent researches Darwin AI and Tokko Broker's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What business advantages come from linking Tokko Broker and Darwin AI?
It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.
Can closing a deal automatically generate a ticket for customer success?
Yes, marking a deal as won in Tokko Broker can automatically generate a ticket in Darwin AI for implementation support.