Create a tracking ticket for each alert
When Datadog raises a new alert, create a ticket in Intercom so it is tracked to closure.
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Datadog Explore Datadog →
TriggersFires when a monitor or check in Datadog raises an alert.
Fires when an incident is opened or updated in Datadog.
Fires when a monitored site, service or alarm in Datadog changes state.
Opens a new incident or alert in Datadog.
Acknowledges an open incident in Datadog.
Resolves an incident in Datadog.
Intercom Explore Intercom →
TriggersFires when a new support ticket or chat conversation starts in Intercom.
Fires when a ticket's status changes in Intercom.
Fires when a ticket in Intercom is assigned to an agent.
Fires when a ticket in Intercom breaches its response SLA.
Creates a new ticket in Intercom.
Updates a ticket's status in Intercom.
Assigns a ticket in Intercom to an agent.
Posts a reply or internal note on a ticket or conversation in Intercom.
More Datadog + Intercom workflows
Open an incident from an urgent ticket
When an urgent ticket is created in Intercom, create an incident in Datadog.
See details
Update tickets when an incident is resolved
When an incident is resolved in Datadog, add a note to the related tickets in Intercom.
See details
See all Datadog + Intercom integrations → · Browse the full workflow library →
Common questions
Can Knit build “Create a tracking ticket for each alert” between Datadog and Intercom?
Yes — describe it in the box above and Knit's Integrations Agent researches Datadog and Intercom's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect incident management to a helpdesk?
When something breaks, tickets pile up in Intercom. Linking them to the incident in Datadog keeps support informed and avoids duplicate investigation.
Can a ticket open an incident?
Yes. When a ticket in Intercom reports an outage, you can create an incident in Datadog for the on-call team.