Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in Dialpad, automatically log the activity on the contact's record in Syncro.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Dialpad Explore Dialpad →

Triggers

New inbound SMS

Fires when a new text message is received in Dialpad.

New call

Fires when a new call comes in or out through Dialpad.

Missed call

Fires when a call is missed in Dialpad.

Call recording ready

Fires when a call recording finishes processing in Dialpad.

Actions

Send an SMS or MMS

Sends a text message through Dialpad.

Place an outbound call

Starts an outbound call via Dialpad.

Create or update a contact

Creates or updates a contact in Dialpad.

Send a voice message

Sends a recorded voice message via Dialpad.

Syncro Explore Syncro →

Triggers

New lead created

Fires when a new lead or contact is created in Syncro.

Deal stage changed

Fires when a deal moves to a new stage in Syncro.

Deal won

Fires when a deal is marked won in Syncro.

Contact updated

Fires when a field on a contact changes in Syncro.

Actions

Create or update contact

Creates or updates a contact in Syncro.

Create deal

Creates a new deal in Syncro.

Update deal stage

Moves a deal to a new stage in Syncro.

Log activity

Logs a call, email, or note against a record in Syncro.

Send text messages to newly created leads When a new lead is created in Syncro, automatically send a welcome SMS via Dialpad to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in Syncro, send an automated SMS via Dialpad to confirm details with the client. See details

See all Dialpad + Syncro integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between Dialpad and Syncro?

Yes — describe it in the box above and Knit's Integrations Agent researches Dialpad and Syncro's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Syncro and Dialpad help track phone communications?

Inbound calls, text messages, and missed calls handled in Dialpad can automatically log activities or update lead profiles directly inside Syncro.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in Syncro can prompt Dialpad to send an automated SMS confirmation or message to the client.