Log incidents on affected accounts

When a new incident is opened in Dotcom Monitor, add a note to the affected company record in Salesforce.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Dotcom Monitor Explore Dotcom Monitor →

Triggers

New alert

Fires when a monitor or check in Dotcom Monitor raises an alert.

New or updated incident

Fires when an incident is opened or updated in Dotcom Monitor.

Monitor state changed

Fires when a monitored site, service or alarm in Dotcom Monitor changes state.

Actions

Create incident

Opens a new incident or alert in Dotcom Monitor.

Acknowledge incident

Acknowledges an open incident in Dotcom Monitor.

Resolve incident

Resolves an incident in Dotcom Monitor.

Salesforce Explore Salesforce →

Triggers

New lead created

Fires when a new lead or contact is created in Salesforce.

Deal stage changed

Fires when a deal moves to a new stage in Salesforce.

Deal won

Fires when a deal is marked won in Salesforce.

Contact updated

Fires when a field on a contact changes in Salesforce.

Actions

Create or update contact

Creates or updates a contact in Salesforce.

Create deal

Creates a new deal in Salesforce.

Update deal stage

Moves a deal to a new stage in Salesforce.

Log activity

Logs a call, email, or note against a record in Salesforce.

Create follow-up tasks after resolution When an incident is resolved in Dotcom Monitor, create a follow-up task in Salesforce for the account owner. See details

Flag key accounts during an outage When Dotcom Monitor raises a critical alert, tag the related accounts in Salesforce so the team can prioritize outreach. See details

See all Dotcom Monitor + Salesforce integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log incidents on affected accounts” between Dotcom Monitor and Salesforce?

Yes — describe it in the box above and Knit's Integrations Agent researches Dotcom Monitor and Salesforce's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why link incident alerts to a CRM?

When Dotcom Monitor opens an incident, the accounts affected by it matter to sales and success teams. Recording it in Salesforce gives them the context without watching an on-call tool.

Can I notify account owners about incidents?

Yes. When an incident opens or is resolved in Dotcom Monitor, you can create a task or note in Salesforce for the owner of each affected account.