Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Basecamp, update the status of the related support ticket in Drift so support can notify the customer.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Drift Explore Drift →
TriggersFires when a new support ticket is created in Drift.
Fires when a ticket's status changes in Drift.
Fires when a ticket in Drift is assigned to an agent.
Fires when a ticket in Drift breaches its response SLA.
Creates a new ticket in Drift.
Updates a ticket's status in Drift.
Assigns a ticket in Drift to an agent.
Posts an internal or public comment on a ticket in Drift.
Basecamp Explore Basecamp →
TriggersFires when a new task or card is created in Basecamp.
Fires when a task in Basecamp is marked complete.
Fires when a task's due date in Basecamp is coming up.
Fires when a comment is added to a task in Basecamp.
Creates a new task in Basecamp.
Updates a task's status or assignee in Basecamp.
Posts a comment on a task in Basecamp.
Moves a task in Basecamp to a different board or list.
More Drift + Basecamp workflows
Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Drift, create a matching task in Basecamp for product engineers to investigate.
See details
Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Drift, post an urgent warning comment directly on the related task in Basecamp.
See details
See all Drift + Basecamp integrations → · Browse the full workflow library →
Common questions
Can Knit build “Resolve customer tickets automatically when tasks complete” between Drift and Basecamp?
Yes — describe it in the box above and Knit's Integrations Agent researches Drift and Basecamp's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Basecamp whenever a ticket in Drift is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Drift.
Can status updates flow back to the original ticket?
Yes — when the linked task in Basecamp changes status, the Agent can post that update back onto the original ticket in Drift automatically.